Operations Support Specialist (STR PM Company)

COMPANY OVERVIEW:
Build your career as a Virtual Operations Support Specialist with Easy Stay, a premier provider of short-term, furnished accommodations.

Who are we?
Our mission is to provide top-tier service while ensuring our properties remain immaculate, comfortable, and meticulously maintained, delivering a 5-star guest experience every time.
With a strong commitment to excellence, our core values include:

Customer Service: We are dedicated to delivering outstanding guest experiences.
Communication: We uphold honesty and transparency in all interactions.
Quality: We maintain the highest operational and service standards.
Flexibility: We support a healthy work-life balance through adaptable work conditions.

Why Join Easy Stay?
At Easy Stay, we value our employees, fostering a diverse and inclusive work environment where professional growth, innovation, and collaboration thrive.

POSITION SUMMARY:
We are looking for a highly organized and proactive Operations Support Specialist to assist with daily operational tasks, optimize property listings, manage reservations, and oversee remote workflows. In this role, you will play a crucial part in ensuring smooth and efficient operations through administrative support, platform management, and quality assurance.

RESPONSIBILITIES:
Listing Optimization & New Onboarding: Use Rankbreeze to optimize listings and assist in onboarding new properties.
Pricing & Calendar Management: Audit reservation calendars, adjust PriceLabs to maximize occupancy, and renew listings on Zillow & Furnished Finder.
Operational Audits & Reporting: Review and manage Breezeway tasks, compile end-of-day reports, and ensure task completion accuracy.
Administrative Support: Organize and manage projects, track Upgrade to see actual info threads, and ensure updates are logged in Upgrade to see actual info and Google Drive.
Team Coordination & Task Management: Follow up with Remote Team Lead for any pending tasks without updates before closing them.
Direct Bookings & Leases: Oversee the entire direct booking and lease management process to ensure accuracy and efficiency.
Smart Home System Management: Manage Schlage door codes and Ecobee temperature settings based on booking changes after the AM shift.

QUALIFICATIONS:
1+ years in property management of short-term rentals.
2+ years in an administrative or operations role.
Strong organizational and multitasking abilities.
Excellent communication skills and attention to detail.
Proficiency in tools such as Upgrade to see actual info, G-Suite, PriceLabs, Rankbreeze, and Breezeway.
Ability to troubleshoot and streamline processes for efficiency.

COMPENSATION & BENEFITS:
Competitive hourly wage based on experience. $200-$300/week based on performance.
Performance-based bonus opportunities.
Remote work environment with growth potential.

Schedule:
Morning and afternoon shifts available
6-day workweek.
Day off schedule to be discussed
Must be available on weekends
Apply now to take the next step in your career with Easy Stay!