Sales/Customer Service

We are seeking a dynamic and dedicated Customer Service and Administrative Specialist to join our growing ecommerce company specializing in playground equipment. This role is essential to ensuring our customers receive an exceptional experience while supporting the administrative needs of our business.

The ideal candidate will excel in communication, possess advanced technical skills, and thrive in a fast-paced, competitive environment. They must demonstrate loyalty, resilience, and adaptability while maintaining impeccable attention to detail.


Key Responsibilities:

Customer Support:

Provide excellent customer service through LiveChat, email, and CRM tools, ensuring prompt and professional responses to inquiries.
Resolve customer concerns efficiently while maintaining a positive customer experience.
Act as the primary point of contact for customer-related issues, including product inquiries, order updates, and post-sale support.

Administrative Tasks:

Manage and organize customer data and records using CRM systems.
Assist with order processing, refunds, and tracking customer orders.
Maintain detailed and accurate documentation of customer interactions and internal reports.
Shopify/Ecommerce Management:

Support ecommerce operations by handling basic Shopify-related tasks.
Collaborate with the operations team to troubleshoot and resolve ecommerce challenges.
Process Optimization:

Use AI tools to enhance customer service and administrative efficiency.
Continuously identify and implement improvements to customer service processes.



Administrative Tasks:

Manage and organize customer data and records using CRM systems.
Assist with order processing, refunds, and tracking customer orders.
Maintain detailed and accurate documentation of customer interactions and internal reports.
Shopify/Ecommerce Management:

Support ecommerce operations by handling basic Shopify-related tasks.
Collaborate with the operations team to troubleshoot and resolve ecommerce challenges.
Process Optimization:

Use AI tools to enhance customer service and administrative efficiency.
Continuously identify and implement improvements to customer service processes.
Qualifications:

Non-Negotiable Skills:

Immaculate spoken English (loom video proof required).
Exceptional writing skills for clear and professional communication.
Strong AI proficiency for using tools to streamline tasks.
Immaculate attention to detail in all aspects of the role.
Ability to thrive in a fast-paced environment.
Additional Required Attributes:

Loyalty, resilience, and a hardworking mindset.
Quick learning ability and adaptability to new tools and processes.
Competitive drive to excel in both individual and team performance.
Preferred Experience:

Previous experience with Shopify or other ecommerce platforms.
Proficiency with LiveChat and CRM systems.
Prior experience in customer service and/or administrative roles.


How to Apply:
Please submit the following:

A cover letter detailing your relevant experience and skills.
Your resume.
A loom video introducing yourself and showcasing your spoken English proficiency.
We are excited to meet candidates who are as passionate about excellence as we are!