Order Management Specialist

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JOB DESCRIPTION

We are looking for an energetic and detail-oriented individual with extensive experience managing customer order flow to join our growing team. As an Order Management Specialist, you will be responsible for processing customer orders and coordinating fulfillment logistics. The ultimate goal is to ensure that customer orders are processed efficiently, accurately and on-time.

As an Order Management Specialist, you will work as a member of our company’s Operations team. To be successful at the role, the ideal candidate must have strong customer service, communication and interpersonal skills. You will work closely with our internal team and our customers (via email and phone) to fulfill their orders. You can expect to learn a lot about how our business functions, be professionally challenged and have plenty of opportunities for career development!

We are looking for long-term teaUpgrade to see actual infombers who will stay and grow at our company! Please apply if you have full-time availability and can commit to a long-term, mutually beneficial role.

WHAT YOU'LL DO
- Bring in customer orders daily from various sources, including customer portals, EDI, emails and faxes
- Respond to incoming emails and phone calls with same-day service
- Confirm purchase order changes and make changes to orders in our ERP system
- Maintain accurate documentation of all actions/conversations/issues (through Front and Airtable)
- Release orders/backorders for shipping in a timely fashion
- Organize order releasing for easy picking and communicate with our Warehouse team for shipment alignment
- Create delivery slips and invoice shipped orders
- Upload/enter shipping and invoicing information to customer portals
- Create, send inventory, shipping and invoicing EDI documents
- Handle payment issues, solve order-related problems and interact with account managers as needed
- Interact with customers and provide them with information on order-related questions (such as inventory availability) and product inquiries
- Understand and ensure departmental KPIs, objectives, and guidelines are followed
- Ensure customer SLAs are followed
- Work on other duties as assigned

WHO YOU ARE
- A Bachelor's Degree
- 1-3 years experience with order management, data entry and customer service
- Excellent verbal and written communication skills; additionally, strong interpersonal skills, particularly in a customer-facing capacity
- EDI experience
- Excellent attention to detail
- Strong organizational skills; self-motivated and proactive
- MS Excel ability
- Excellent English skills
- Ability to work with our US team via email, Slack and Zoom. Highly preferred, but not required: experience with Airtable and Notion
- Positive, kind and easy to work with
- A team player mentality - one team, one dream!
- Positive and kind
- A desire to learn and grow within our organization
- Willingness to learn and adopt new tools
- Reliable and detailed-oriented
- Stable, trustworthy highly dependable. Ideally someone seeking a long-term relationship where we can both grow from the relationship

HOURS
Fixed Schedule, M-F, US Central Time

ABOUT HIEND ACCENTS
HiEnd Accents creates designer bedding and home decor. Founded by a husband-wife team in 2005, we remain a family business today. Our customers love our unique designs across a wide range of styles, everyday luxury pricing and commitment to excellent service. We sell on both a wholesale as well as retail basis and are based in Irving, TX.

WHY HIEND ACCENTS?
Our small size and fast-paced culture reward people who act and think like owners. If you're someone who has a growth mentality, strives for exceptionalism, are a committed professional and a straight shooter, you’ll fit in with our culture and go far with our company.

Working at HiEnd Accents means that you can expect the following:
- Competitive Compensation - We offer a highly competitive compensation package, including 13th Month Pay
- Professional Growth - We invest in our people and make sure that they have the opportunity to continuously learn, grow and develop their careers
- Great Team of Like-Minded Professionals - We prioritize hiring based on culture and values, so you’re working with a team of folks who are as fun, talented and committed as you are