Sales Chat Specialist

Inbound Sales Representative (Full-Time)

Are you great at messaging, having real conversations, and helping people find the right fit? Do you thrive in a fast-paced online environment and want to be part of a growing YouTube brand and gaming community? If so, we’re looking for you!

About Us

Grand Champ Bootcamp (GCB) is the #1 Rocket League coaching community, helping players rank up with expert coaching, live training events, and a competitive but supportive environment. Every day, we get tons of inquiries from players looking to improve, and we need someone who can jump in, chat with them, and guide them to the best coaching option.

Most of the leads come from my YouTube channel, SpookLuke, where I’ve built a massive audience of Rocket League players looking to rank up. These are warm leads—they already trust my content, so your job isn’t to hard-sell them. It’s about having real conversations and helping them find the right fit.

We’re a casual company, meaning the way you message should feel natural, friendly, and personal. If you type like a robot, this isn’t the job for you. Your replies should sound like how you’d actually talk to someone in Upgrade to see actual info—not like a corporate email.

This is not high-pressure sales. It’s just real conversations, helping players take the next step.

Work Schedule & Requirements

- Full-time only – This must be your only job. You’ll be expected to be fully present and active during your scheduled shift.
- Fixed shifts – Your hours may change weekly, but when you’re on, you need to be ready to respond fast. We operate in Central Time, so you will need to cover peak U.S. gaming hours, including 12pm CT - 12am CT.
- Speed matters – Players expect quick replies. If you’re slow, they’ll move on. If you can’t juggle multiple conversations and respond instantly, this isn’t for you.
- Consistent presence – You’ll need to be engaged throughout your shift. If you tend to disappear mid-shift, this won’t work.
- Casual English required – You’ll need to be able to converse and understand casual English and slang. These conversations are unscripted, so natural conversational English is a must.

What You’ll Be Doing

- Respond quickly – Jump into inbound messages via Upgrade to see actual info, email, etc., and keep conversations flowing.
- Use AI assistance wisely – We have AI-assisted messaging templates, but you need to adapt them naturally—not just copy-paste.
- Know our content – Watch SpookLuke videos so you understand our coaching style and can recommend the best option.
- Ask the right questions – Find out their age, rank, and coaching goals to guide them effectively.
- Guide them smoothly – Move players through our qualification system to find the best coaching fit.
- Think on your feet – Not every lead is the same. You’ll need to make smart judgment calls.
- Track conversations – Keep a record of who you talk to and their progress.
- Follow up – If they don’t take action, check back in and offer further help.

Who You Are

- Fast typer – You can message quickly and clearly without sounding robotic.
- Great communicator – You actually enjoy chatting, helping, and guiding players.
- Detail-oriented – You remember key info and follow up appropriately.
- Self-driven – You take ownership of your role and don’t need constant supervision.
- Tech-savvy – Comfortable using AI-assisted messaging while still thinking for yourself.
- Gaming-savvy – If you don’t know Rocket League or esports, that will need to be le
- Upgrade to see actual info experience is a huge plus! If you’ve managed a Upgrade to see actual info server, handled support, or done sales via Upgrade to see actual info, let us know.
- Willing to learn – You’ll need to understand our coaching options and YouTube content to talk about them confidently.

Experience Requirement

You need at least 2 years of experience in customer support or sales.
This could be:
- Inbound sales
- Customer service
- Account management
- Any role where you’ve helped customers, handled inquiries, and guided people to the right solution

If you have experience using Upgrade to see actual info for sales or support, that’s a big plus. Let us know!

Why Join Us?

- Work in a fast-growing gaming community with highly engaged Rocket League players.
- Stable full-time job with a set schedule.
- Competitive pay + bonus opportunities.
- Be part of a team passionate about gaming, coaching, and content creation.

How to Apply

We don’t want a written application. Instead, send us a short video so we can see how you naturally communicate.

Video Submission Requirements

- Record a 1-2 minute video of yourself (one take, no editing needed).
- Do NOT read a script. If you sound scripted, you’ll be disqualified. We want to see how you talk naturally. Ums and uhs are fine!
- Speak clearly and confidently. This role requires strong communication skills.

What to Include in Your Video
1. Introduce Yourself
- Your name and a bit about your work background. Please include any relevant customer service, sales, or experience in an english speaking role.

2. Commitment to This Role
- This is a full-time job (40 hours per week)—explain why you’re ready to commit.
- Why is this your primary focus rather than juggling multiple jobs?

3. Closing Statement
- We are a fast paced company. Summarize why you’d be ready to learn and appreciate training and coaching.

How to Submit Your Video

Send us a message with:
1. Your video introduction (host it on YouTube as unlisted. Please title it: [First Name, Last Name]). Example “Alejandro Cordero”
2. A brief written message explaining why you’re excited about this role and how it fits your skills (Be sure to mention any experience with gaming, esports, chat sales, or phone sales)

Interview Process

1. Step 1 – Submit your video introduction.
2. Step 2 – If selected, we’ll schedule a Upgrade to see actual info call to chat.
3. Step 3 – Complete 2-3 test scenarios to see how you handle real conversations.
4. Step 4 – If you pass, you’ll be hired!