Online Property Management Virtual Assistant (Chinese & English Speaking)

Company Overview:
We are an Australia-based property management company operating fully online, providing high-quality services to property owners and tenants. We are looking for a dedicated and highly organized Virtual Assistant to join our team.

Job Type:
Remote (Work from Home)
Full-Time (48 hours per week)
Flexible schedule may be required based on business needs
Key Responsibilities:
Communicate effectively with clients, tenants, and service providers in both Chinese and English via email, phone, and messaging platforms.
Handle property inquiries, maintenance requests, and tenant concerns efficiently and professionally.
Coordinate property repairs and maintenance, liaising with service providers and updating clients.
Assist in rent collection, lease renewals, and tenancy agreements.
Organize and manage multiple tasks simultaneously, ensuring smooth operations.
Maintain accurate records, reports, and documentation related to property management.
Provide outstanding customer service, ensuring client satisfaction.
Requirements:
? Fluent in both Chinese & English (spoken and written)
? Excellent communication skills with a professional and courteous approach
? Strong multitasking and organizational skills, able to manage multiple properties and tasks efficiently
? Highly efficient and detail-oriented, capable of handling large amounts of information
? Patient and customer-focused, able to handle client inquiries and complaints professionally
? Able to work under pressure, manage deadlines, and solve problems proactively
? Previous experience in property management, customer service, or virtual assistance is a plus

Benefits:
? Competitive salary
? Remote work flexibility
? Opportunity to work in a growing Australia-based property management company
? Professional growth and training opportunities

How to Apply:
If you are highly organized, efficient, and fluent in Chinese & English, we’d love to hear from you! Please send your resume and a brief cover letter explaining why you're the right fit for this role.