Short-Term Rental Communication Specialist

We are seeking a reliable and experienced Short-Term Rental Communication Specialist to be a part of our growing portfolio.

The ideal candidate will efficiently handle guest inquiries, bookings, and issue resolutions, providing excellent customer service to ensure a seamless guest experience.

Key Responsibilities:
Respond promptly to guest inquiries and messages across platforms (Airbnb, VRBO, Upgrade to see actual info)
Manage booking confirmations, modifications, and cancellations
Handle resolutions and insurance claims professionally
Coordinate with cleaning and maintenance teams via Slack & Breezeway as needed
Assist with inventory management, including Instacart orders if required
Support other communication tasks as needed

Qualifications:
Experience in short-term rentals is required
Familiarity with Hospitable, Airbnb, VRBO, Upgrade to see actual info, Slack, Breezeway, and Asana is essential
Experience managing resolutions or insurance claims is a strong plus
Strong English communication skills, both written and spoken
Ability to work independently, proactively managing multiple tasks and messages
If you’re looking for a stable, set-pay position and can start right away, apply today and become a part of our team!

The shift for this role is 12hours/day, 5 days a week. There will be a lot of idle time during the shift, hence, it's 12 hours. Please don't apply if you won't be available at those hours. Thank you