Operations & Support Specialist (Non-Voice)

We're currently looking to hire an Operations Specialist for an on-demand hospitality staffing startup. In this role you’ll need to be able to do it all and multitask + think ahead like a pro. You’ll be owning day-to-day staffing needs on a shift-by-shift basis while delivering top-notch service and support to both the workers filling the shifts and the clients who need the shifts filled. You'll collaborate closely with the core operations team to ensure a seamless staffing marketplace experience and will own the success of the business on a daily basis. Ready to make an impact? Apply Now!

Responsibilities:
- Filling multiple shifts in real-time so they’re filled on an hourly basis each day by requesting for more workers, working with the clients, and answering last minute support questions.
-Supporting workers and addressing their needs so that they can fill the shifts they’ve been assigned.
- Collaborating with other internal operations teaUpgrade to see actual infombers for process improvement.
- Managing large worker cohorts with bulk-communication tools.
- Analyzing and enhancing workflows as you learn to fully take on the role.
- Processing worker payments and managing certifications/documents.
- Ensuring excellent customer experience through effective communication.
- Being enthusiastic and advocating for marketplace workers and hospitality.

Requirements:
- 5+ years in BPO Customer Support/Onboarding experience with US sales exposure
- 1 year WFH experience
- Team Lead or Subject Matter Expert experience preferred.
- Comfort with asking lots of questions as a way to learn and understand the role
- Ability to be trained quickly and to productively receive feedback on how to improve along the way.
- Strong writing, communication, and collaboration skills in a fast-paced environment.
- Attention to detail and interest/experience in HR, staffing, hospitality, or marketplaces.
- Proven operations experience in a role where you’ve consistently taken on more responsibility.
- Proficiency in English, multitasking, and using internal tools/CRMs.
- Experience with automation tools is a huge plus (Zapier, Airtable, Make, etc.).
- Available on weekends (this business is the busiest on the weekends).

Salary and Benefits:
- Base salary: 50k PHP per month depending on experience.
- Paid Time Off + Paid Holidays.
- 100% WFH.
-Flexible work arrangements and supportive team environment.

When applying, please send your resume link, tell us about a time when you worked in a role that involved managing staffing, supporting customers, onboarding teaUpgrade to see actual infombers, or anything you've done in HR. Also, copy and paste this Job ID: rec2TgzRiQyKxOjt6 into your email response, along with this message: “I’m excited to be applying to Job #rec2TgzRiQyKxOjt6!” This will let us know what job you’re applying for as well as show us that you actually read this entire job description (attention to detail is everything). Thanks and hope to hear from you soon!