Virtual Scheduler - Home Care

We are a leading home care agency based in Sarasota, Florida, dedicated to providing high-quality care to seniors in need of assistance with daily living activities. As we continue to grow, we are looking for a highly organized and detail-oriented Virtual Scheduler to join our team. This is a remote position for candidates with experience in home care scheduling, particularly in Comfort Keepers or a similar agency.

Job Responsibilities:

• Scheduling & Coordination: Ensure all caregivers are scheduled appropriately and arrive on time for their shifts.

• Monitoring & Accountability: Confirm that caregivers clock in/out accurately and complete tasks as per the client’s Plan of Care (POC).

• Communication: Act as the primary contact for caregivers regarding scheduling changes, call-offs, and real-time issues.

• Problem-Solving: Quickly resolve last-minute schedule gaps, caregiver cancellations, and shift conflicts while minimizing overtime.

• Client Support: Communicate with client service managers regarding any issues or concerns related to caregiver performance.

• Documentation: Maintain accurate records of requests for time off (RTOs), caregiver call-offs, client complaints, and resolution actions.

• Reporting: Provide daily end-of-shift reports, escalate urgent concerns to the appropriate team, and ensure shift coverage two weeks in advance, with ongoing scheduling up to one month out.

• Collaboration: Coordinate with the after-hours team to ensure smooth transitions and minimal disruptions in care services.

• Caregiver Recognition: Track and highlight caregivers who consistently perform well, ensuring they are acknowledged and rewarded.

Qualifications & Skills Required:

• Prior Experience: Minimum of 1-2 years of scheduling experience in home care, healthcare, or a related field.

• Familiarity with Home Care Scheduling Software (e.g., ClearCare, AlayaCare, WellSky, or similar platforms) is highly preferred.

• Excellent Communication Skills: Strong ability to communicate effectively with caregivers, clients, and internal teams.

• Problem-Solving Ability: Able to think quickly and make scheduling adjustments while maintaining quality service.

• Attention to Detail: Ability to track multiple schedules, caregiver preferences, and client needs with precision.

• Strong Work Ethic & Accountability: Must be reliable, proactive, and able to work independently in a remote setting.

• Tech-Savvy: Comfortable using email, spreadsheets, and scheduling software for managing daily tasks.

• Fluent in English (Verbal & Written): Must be able to communicate professionally with clients and staff.

Work Schedule & Benefits:

• Work Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST) with occasional weekend/on-call coverage as needed.

• Remote Work: 100% virtual position with opportunities for long-term growth.

• Competitive Compensation: Salary based on experience and qualifications.

• Supportive Work Environment: Be part of a collaborative and mission-driven team.