AWS/Amazon Connect Specialist

About the role

We are seeking a dynamic and versatile AWS/Amazon Connect Specialist to support the development and integration of our MyBCAT system architecture, specifically geared toward providing advanced VoIP-based services to ophthalmology clinics. This position is ideal for a developer who excels in quick problem-solving, building integrations, and adapting to complex architectures.
In this role, you’ll collaborate closely with our team to build and integrate technical solutions for AI voice agents, Amazon Connect, AWS Cloud infrastructure, reporting, LLM, API integrations.

Key responsibilities:

- Amazon Connect Support: Configure and optimize Amazon Connect for VoIP call handling, including live call management, scalability, and integration with other services.
- AWS Infrastructure Management: Work with AWS services such as DynamoDB, S3, EC2, Beanstalk and Lambda functions to manage system workflows, data handling, and integrations.
- Voice AI Integration: Support and integrate AI-powered voice agent for overflow/off-hours call handling, ensuring seamless call routing and data access.
- Reporting and Analytics Development: Set up and manage reporting solutions for call center performance, AI metrics, and overall system insights.
- API and System Integrations: Work extensively with APIs to connect and synchronize various platforms.
- Software Development: Build different software solutions, for our internal and external needs.
- Data Analysis and AI/ML Integration: Use language models and data analysis tools to analyze call transcripts, score agents, and generate meaningful insights for reporting.
- Documentation and Knowledge Sharing: Contribute to internal documentation, ensuring clear and detailed records of processes and integrations.


Preferred Technologies

- Core: Amazon Connect, AWS Cloud, Open AI and different LLMs
- Programming and Frameworks: Python, PHP, Node.js
- APIs: RESTful APIs, experience with third-party APIs


About You

- Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).
- 3+ years of experience in software development or technical program management, with a focus on integrations, VoIP solutions, or AI implementations.
- Demonstrated ability to troubleshoot and solve complex integration issues quickly.
- Strong organizational and multitasking skills with attention to detail.

Desired Attributes:

- Strong analytical and problem-solving skills.
- Ability to work under pressure and manage multiple projects under tight deadlines.
- Highly organized and detail-oriented.
- Strong leadership skills and experience leading cross-functional teams.

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