Pre-Submission Team Agent

Location: Valencia City, Bukidnon or Philippines
Reports to: Team Leader
Department: CB United
Team: Pre-Submission Team Agent
Employment Type:Full-time Contract

We are seeking a highly organized and detail-oriented Pre-Submission Agent to join our team. The PST Agent will be responsible for contacting clients who have ordered a citation campaign to clarify campaign data discrepancies flagged by the Pre-Campaign Audit team. This role requires excellent communication skills, keen attention to detail, and the ability to work efficiently in a fast-paced environment.


Key Responsibilities:
* Contact clients to clarify and resolve discrepancies in the campaign data.
* Handle escalated campaign-related issues, ensuring swift and satisfactory resolutions.
* Provide exceptional customer service to clients, addressing any questions or concerns they may have regarding their citation
campaign.
* Follow up with clients to ensure that all discrepancies are resolved in a timely manner.
* Ensure clear and professional communication to address follow-ups, updates, and concerns.
* Track assigned campaign IDs to ensure they are properly queued.
* Monitor the progress of campaigns, escalating delays or issues as necessary.
* Verify that all campaign details are accurate and complete before submitting them to the queue.
* Ensure compliance with internal guidelines and standards for campaign submissions.
* Handle multiple tasks simultaneously while maintaining accuracy and meeting deadlines.
* Prioritize tasks effectively to manage workload efficiently.
* Respond to queries from other departments in a timely and accurate manner.
* Collaborate with teaUpgrade to see actual infombers to provide resolutions and information as needed.
* Work closely with management and relevant teams to address challenges effectively.
* Prepare and submit daily output reports summarizing completed tasks, and campaign statuses and handled escalation.


Skills/Qualifications:
- Fluent in English, both written and verbal. Required level: B2 Upper Intermediate or above.
- Minimum 6 months experience in Customer Service/Support in a related industry.
- College-level or College graduate-level education is a strong advantage.
- Skilled in using computer systems, email platforms, and tracking tools Like Excel and G Suite.
- Experience using Zendesk / Intercom or similar CRM is preferred but not essential.
- Ability to handle multiple tasks and prioritize effectively, even in high-pressure environments.
- Strong attention to detail. Ensuring accuracy and quality in all tasks and communications.
- Ability to work independently and as part of a team.
- Cooperative and adaptable when working in a team setting.
- Demonstrates a strong commitment to achieving personal and professional goals.
- High level of professionalism and a commitment to providing exceptional customer service.
- Great personality, friendly demeanor, and approachable.
- Strong work ethic and dedication to success.

NOTE: Valencia City or Bukidnon Only.