Technical Customer Service & Fulfillment Specialist

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Subject: Application for Technical Customer Service & Fulfillment Specialist

(NOTE: Please follow the subject format above. If you do not follow this, we will not move forward with your application in our hiring process. And if you send your resume to our recruitment email, you don’t need to resend it to the second email above. Simply choose one email to submit your resume.)

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Are you a problem-solving expert with a passion for customer service and eCommerce? Do you thrive in a fast-paced, dynamic environment where you can make a real impact? If so, we want to hear from you!

Location: Remote (Direct Client)
Type: Full-Time

What You’ll Do:
-Be the primary point of contact for our valued subscribers, ensuring seamless support and technical issue resolution.
- Identify and solve root causes of recurring customer issues to improve the overall experience.
- Manage the end-to-end order fulfillment process, ensuring accuracy and timeliness.
- Utilize tools like Shopify, Recharge, Rebuy, and Gorgias CRM to resolve inquiries efficiently.
- Collaborate with cross-functional teams to enhance customer service strategies.

What We’re Looking For:
- At least 1+ year of customer service experience (preferably in eCommerce or subscription-based businesses).
- Strong technical aptitude and experience with CRM & eCommerce platforms (Gorgias & Shopify preferred).
- Exceptional communication, problem-solving, and leadership skills.
- Ability to analyze data to monitor performance and optimize customer experience.
- A passion for delivering world-class customer service!

Why Join Us?
- Competitive salary
- Fully remote & flexible work environment
- Opportunities for growth & leadership within a fast-scaling company
- A collaborative culture where your contributions directly impact success