Customer Success Specialist

Important!!!:
To apply, send your resume and video introduction focusing on your skills and experiences relevant to the job to Upgrade to see actual info with the subject "Customer Success Specialist" – Our Onlinejobs inbox is not monitored.
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Customer Success Specialist
Location: REMOTE
Employment Type: Part-time (20 hrs/week) with the opportunity for Full-Time employment in the future


Role Overview:
Our client is seeking a proactive and customer-oriented Customer Success Specialist to join their dynamic team. In this role, you will play a crucial part in onboarding new customers and ensuring they receive the full benefits of their tailored systems. You’ll be the primary point of contact, guiding customers through the implementation process, resolving inquiries, and collaborating with other teams for complex integrations or customizations. As an advocate for their customers, you will gather feedback, respond to concerns, and proactively engage with them to ensure successful outcomes.


Key Responsibilities:
-Serve as a project manager for successful system implementation.
-Act as the dedicated contact for new customers, answering questions and providing strategic advice.
-Configure system elements and coordinate complex data migrations or custom integrations.
-Arrange training sessions and assist with webinars to educate customers on system usage.
-Advocate for customers by capturing feature requests and feedback.
-Respond to customer feedback and address concerns promptly.
-Proactively contact customers post-implementation to ensure ongoing success.
-Plan campaigns to address setup or usage issues.
-Collaborate with Account Managers or Sales for functionality explanations or custom service documentation.
-Prepare implementation plans with project milestones for custom projects.


Required Qualifications:
-2+ years of relevant experience in support, customer success, account management, sales, or similar roles.
-Tech-savvy with the ability to quickly learn and explain products.
-Analytical skills for creative problem-solving.
-Excellent communication skills, both verbal and written.
-Ability to prioritize and manage time effectively across multiple projects.
-Eagerness to improve existing processes and try new ideas.
-Passion for delivering a fantastic customer experience.


Preferred Qualifications:
-Experience with Upgrade to see actual info, Airtable, Zapier, or a basic understanding of configuring SaaS platforms (Training opportunities available).


What We’re Looking For:
-Problem Solvers – You find solutions and handle challenges with a positive attitude.
-Initiative-Takers – You don’t wait to be told what to do; you take action.
-Team Players – You value collaboration and transparent communication.
-Growth Mindset – You are eager to learn and grow within the role.


How to Apply:
To apply, send your resume and video introduction focusing on your skills and experiences relevant to the job to Upgrade to see actual info with the subject "Customer Success Specialist" – Our Onlinejobs inbox is not monitored.