Supply Chain Manager

Dear applicant,

We are on track to hitting 8 figures this year with our rapidly scaling dropshipping business. To support this growth, we are looking for a top-tier Supply Chain Manager with extensive experience in Shopify, customer service, and PayPal dispute management.

This is a high-expectation role requiring advanced problem-solving skills, excellent communication, and structured data management. You must have a deep understanding of the entire dropshipping process and be an expert in handling customer service escalations, PayPal disputes, and logistics tracking.

???? In the beginning, the workload will be manageable, but as we grow, your responsibilities will increase significantly. The first week will be dedicated to training, where we will provide you with video tutorials and SOPs to ensure you fully understand our processes.

???? You won’t just be another employee – you’ll be an essential part of our team. This means you’ll have the opportunity to earn bonuses and work towards a high long-term salary as you prove your value and grow with the company.

To confirm you’ve read this carefully, please apply with the word strawberry before introducing yourself.

Answer these 5 critical questions (Failure to answer will result in disqualification):
1?? How much experience do you have in handling customer service escalations and complaints?
2?? What is your strategy for winning PayPal disputes and chargebacks?
3?? Have you managed customer support teams, and how do you ensure consistency in responses?
4?? How do you track and report customer service performance, and what KPIs do you monitor?
5?? Can you guarantee all customer inquiries are handled within 24 hours, even under high workload?

Your Responsibilities:
Oversee customer service operations, ensuring prompt and professional responses.
Handle PayPal disputes and chargebacks, maximizing resolution success.
Track and report key performance indicators (KPIs) in Google Sheets.
Ensure seamless communication between customer support and fulfillment teams.
Optimize workflows and improve processes for efficiency.
Working Hours & Growth Opportunities:
? Initially, the workload will be lighter, but it will increase as we scale.
? Training (first week): You’ll receive video training & SOPs to master our systems.
? Availability: You must be available for 4-10 hours per day, 7 days a week.
? Long-term benefits: As a core teaUpgrade to see actual infomber, you’ll be eligible for bonuses & salary growth.

Minimum Requirements (Do NOT apply if you don’t meet these):
? 2+ years of experience in customer service & PayPal dispute management (Must)
? Expertise in PayPal chargebacks, escalations, and customer retention
? Fluent English (written & spoken) – professional and clear communication required
? Advanced skills in Shopify, Google Sheets, PayPal & Slack
? Strong leadership, problem-solving, and structured work approach

If you meet ALL the requirements and are ready for a high-performance role with long-term growth, we want to hear from you. If you do not meet the criteria, do not apply.

Looking forward to your application.

Best,
Rick