Virtual Assistant

Company Overview:
We are a professional pet waste removal company dedicated to providing reliable, efficient, and eco-friendly services to pet owners. Our goal is to maintain clean and sanitary outdoor spaces while delivering excellent customer service. We are looking for a detail-oriented and proactive Virtual Assistant from the Philippines to support our operations, customer service, and administrative tasks.
Job Responsibilities:
• Customer Service: Respond to customer inquiries via email, chat, and phone, providing accurate information and resolving concerns promptly.
• Appointment Scheduling: Manage and coordinate service appointments, ensuring efficient routing for field technicians.
• Billing & Invoicing: Process payments, generate invoices, and follow up on outstanding balances.
• Administrative Support: Handle data entry, maintain customer records, and update CRM systems.
• Social Media & Marketing Support: Assist in creating and scheduling social media posts, responding to comments/messages, and managing online customer engagement.
• Email Management: Organize and respond to emails professionally and promptly.
• Basic Bookkeeping: Track expenses and update financial records as needed.
• Research & Reports: Conduct market research and compile reports on competitor analysis or customer trends.
• Other Ad Hoc Tasks: Support various business functions as needed.
Qualifications:
• Proven experience as a Virtual Assistant, Customer Service Representative, or similar role.
• Excellent written and verbal English communication skills.
• Strong organizational and time management skills.
• Experience using CRM systems, scheduling tools, and customer support platforms.
• Familiarity with social media management and basic graphic design (Canva, etc.) is a plus.
• Basic bookkeeping knowledge and experience with invoicing software (e.g., QuickBooks, Wave) are preferred.
• Tech-savvy with proficiency in Microsoft Office, Google Workspace, and other remote work tools.
• Ability to work independently and manage multiple tasks efficiently.
• Previous experience working with a U.S. or Canada-based company is an advantage.
Work Schedule & Compensation:
• Flexible work hours (to align with North American time zones as needed).
• 2 weeks paid time of 13th month pay
How to Apply:
If you meet the qualifications and are excited to be part of a growing company, please submit your resume, cover letter, and a brief video introduction explaining why you're the perfect fit for this role by answering 5 questions @
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I would also like you to Search Green Victory Pet Waste Edmonton in Google and include the number of reviews we currently have in the subject line of your submission along with your Name-VA Application
Join us and help make pet ownership cleaner and more convenient for our customers!