E-Commerce Order Manager (Shopify Expert)

The Order Manager will oversee the entire order fulfillment process, acting as the primary point of contact between vendors, the shipping team, and the customer service team. This role requires strong organizational and problem-solving skills to ensure seamless processing and delivery of orders.

Monthly Salary: $1100 USD

RESPONSIBILITIES

Order Processing:
- Monitor and process incoming orders from Shopify platforms.
- Verify orders are sent to the correct vendor with accurate details (items, quantities, special notes, and shipping addresses).
- Cross-check invoices from vendors against Shopify to ensure correct order costs and tax rates.
- Organize invoices into vendor-specific folders for weekly reconciliation
- Run a weekly backorder report to identify and address missed or delayed orders.
- Follow up with vendors for backorder updates where required.

Vanity Orders:
- Manage all vanity orders, allocating in-stock inventory to incoming orders.
- Create purchase orders for required materials.
- Oversee multiple batch orders to ensure materials are in stock, on order, or arriving on time, utilizing Excel and inventory sheets
- Liaise with customer service and the shipping desk to maintain a smooth order flow.

Profit Centre Management:
- Reconcile transactions through QuickBooks to ensure accounting accuracy.
- Maintain order costs to evaluate profit margins through appropriate channels
- Prepare weekly reports on profit margins and sales results for teaUpgrade to see actual infoetings.

Shipping Coordination:
- Provide shipping teams with the necessary details to book deliveries efficiently.
- Collaborate with customer service to offer alternatives when shipping costs are high.

Communication:
- Communicate order updates, delays, or changes with customer service and vendors.
- Keep customers informed via the customer service team.

Problem Solving and Organization:
- Identify and proactively resolve potential issues.
- Maintain organized records for all orders and their progress.

Support Customer Service Desk:
- Handle inbound customer inquiries in a professional and friendly manner, including phone support.
- Manage and process customer orders using SellerCloud or similar order management systems.
- Issue replacement orders or process returns, ensuring a smooth experience for customers.
- Resolve customer issues promptly, escalating complex matters as needed.


QUALIFICATIONS

- Proven experience in B2B customer service roles, preferably within the bath and kitchen fixtures industry.
- Advanced proficiency in Excel for data analysis, reporting, and inventory management.
- Expert-level Shopify experience, including backend tasks such as product uploads (including multiple variants), template management, and updates. Proficient in using Matrixify, experienced with the Shopify theme editor, and skilled in automation using Shopify Flows. Understanding of meta fields and their functionality and expertise in image alt tags and image tagging.
- Proficiency in QuickBooks, Gorgias, and SellerCloud.
- Experience in Zoho is a bonus.
- Ability to collaborate across teams and with external vendors.


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Upgrade to see actual info Order Manager (Shopify Expert)