Customer Service Representative (CSR)

We are currently seeking an experienced Customer Service Representative to join our US-based team.

Responsibilities:
- Raising support tickets to enable tracking and resolution of customer requests
- Investigating and resolving customer complaints then closing support tickets
- Maintaining a database of customer information
- Escalating inquiries to the appropriate team, when necessary
- Checking product or service availability
- Assisting customers with registration or account creation
- Passing customer feedback onto the product or sales team to improve the organisation’s offerings

Requirements:
- Excellent interpersonal and active listening skills
- Clear communication skills and a strong command of the English language
- Strong attention to detail
- Working knowledge of customer relationship management (CRM) tools
- Ability to work well in a team
- Multitasking skills and good organisational abilities
- Ability to work calmly under high-stress situations

Required skills and qualifications
- 2+ years of experience in customer service or similar
- Fluent professional English

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