Vacation Rental VA / Customer Service

Join our team as our Property Management Administrative Assistant and become an integral part of our operations! In this role, you’ll ensure that our properties run smoothly while creating a warm and welcoming atmosphere for our guests. Your responsibilities will include coordinating with vendors, managing financial tasks, and nurturing positive relationships with guests.

Application Task:
Along with your application, please complete the following task:

Write a response to the following guest inquiry:
"Hi, we’re interested in booking from March 10-15, but we noticed your checkout time is 10 AM. Would it be possible to check out later? We have a flight at 5 PM and would love to stay a bit longer. Thank you!"
Your response should be professional, friendly, and align with great customer service.
If late checkout is not guaranteed, offer alternatives or solutions.
Follow this simple instruction:
At the top of your application email, please include the words "Attention to Detail Matters" so we know you read the entire job post.

This part-time position offers a flexible schedule and requires some evening and weekend availability. If you are detail-oriented, thrive in a dynamic environment, and are eager to make a meaningful impact in property management, we’d love to hear from you!

RESPONSIBILITIES:

Real Estate Support: Assist with filing claims and preparing contracts to ensure compliance and accuracy.
Vendor Coordination: Schedule and manage vendors for property maintenance and repairs.
Procurement: Order necessary items and supplies to maintain properties.
Bookkeeping: Maintain accurate financial records and assist with bookkeeping tasks.
Guest Communication: Serve as the primary point of contact for guest inquiries, ensuring excellent service and satisfaction.
Reservation Management: Set reservations for guests, via email or phone, and coordinate guest experiences.
Reporting: Collect and send monthly reports to management, providing insights on property performance.

QUALIFICATIONS:

Previous experience in property management, hospitality, vacation rentals, or real estate preferred.
Strong organizational skills with an attention to detail.
Excellent communication and interpersonal skills.
Ability to multitask and prioritize effectively.
Basic bookkeeping and financial management knowledge.