Level 1/2 IT Engineer

PLEASE READ: Applicants MUST SUBMIT APPLICATION VIA THIS FORM to be considered:

https://itgenius.bamboohr.com/careers/85?source=aWQ9MjI%3D
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Unleash Your Inner Tech Hero: Level 1/2 IT Engineer at Onsite Helper


At Onsite Helper, we're not just a Managed Security Service Provider (MSSP); we're a family of passionate tech enthusiasts, driven by innovation and a shared commitment to safeguarding our clients' digital domains. We're seeking a Level 1 or 2 IT Engineer with a strong foundation in Google Workspace and Microsoft 365 administration and support to join our team and thrive in a fast-paced, ever-evolving environment.

Embrace a Diverse and Exciting Role (From the Comfort of Your Home)

Enjoy the flexibility and comfort of working from home while tackling a stimulating blend of client support, technical projects, and collaborative teamwork. As a key member of our team, you'll focus on:

- Championing Cloud Productivity: Provide expert technical support and administration for Google Workspace and Microsoft 365, ensuring our clients' seamless and secure access to email, collaboration tools, and cloud storage, all while working remotely and on-premise.
- Masterminding Ticket Management: Ensure timely resolution of client issues, adhering to strict SLAs.
- Technical Wizardry at Your Fingertips: Provide expert technical support and guidance to our esteemed clientele.
- Network Ninja: Remotely and Onsite, maintain and support clients' network infrastructure, keeping their digital operations smooth and secure.
- IT Strategist: Review clients' IT landscapes and recommend enhancements to optimise their digital resilience.
- Cloud Maestro: Maintain internal cloud server infrastructure and contribute to exciting internal projects.
- Team Player Extraordinaire: Assist the projects team and other departments whenever needed, fostering a spirit of camaraderie and collaboration.

Your Technical Arsenal

To excel in this role, you'll need a solid technical foundation, including:

- Technical Expertise: A minimum of 3 years experience in a helpdesk environment, preferably within a Managed Service Provider (MSP) or Outsourced IT Helpdesk setup, with a strong focus on supporting and administering Google Workspace and Microsoft 365.
- Communication Elite: Exceptional communication skills, both written and verbal, to effectively interact with clients and colleagues.
- Networking Guru: Solid IT networking skills, including an understanding of TCP/IP, routing, and switching protocols.
- Cloud Confidant: Experience with cloud environments like Azure, AWS, and GCP is a valuable asset.
- Adaptability and Agility: The ability to thrive in a fast-paced, dynamic environment, juggling multiple tasks efficiently without compromising quality.
- Organisation and Prioritisation: Exceptional organisational skills and the ability to prioritise effectively, working autonomously while collaborating seamlessly.
- Ownership and Initiative: Embrace ownership of issues, seeing them through to completion with meticulous attention to detail and a focus on delivering high-quality solutions.
- IT Certifications: IT-related certifications, such as CCNA, CompTIA A+ or Network+, are a bonus but not mandatory.

Personality Traits That Set You Apart

Beyond technical expertise, we seek an individual who embodies our vibrant company culture:

- Results-Driven Dynamo: A passion for achieving goals and delivering exceptional results with unwavering efficiency.
- Energetic and Motivated: A self-starter with boundless energy and a contagious enthusiasm for technology.
- Friendly and Approachable: A personable demeanour and a great sense of humour, making you the face of the company during client interactions.
- Creative Problem Solver: A passion for innovation and a creative approach to problem-solving, always seeking better ways to improve solutions.
- Accountability and Integrity: A strong sense of accountability for your work, maintaining the highest ethical standards.
- Positive and Passionate: A positive attitude and a genuine passion for the IT industry, bringing a fresh perspective to every task.
- Team Player and Relationship Builder: A willingness to help colleagues and build strong relationships with clients, fostering a spirit of collaboration and mutual support.

Rewards and Recognition

At Onsite Helper, we value your dedication and commitment. You'll be rewarded with:

- Competitive Compensation: A salary package ranging from Php30k to Php45k for the first year, with annual performance-based reviews.
- Staff Bonus: After one year, you'll be eligible for a staff bonus of around A$2k to A$7k.
- Employee Benefits: Enjoy A$1k-5k in annual employee benefits, unlocked after your first year, including funds for technology purchases, health and fitness, and upskilling/certifications.
- Exciting Yearly Conferences: Experience the thrill of our annual conferences, where we whisk the team away to exotic locales like Boracay Island in the Philippines.


Your Career Growth is Our Priority

We believe in nurturing your professional development and supporting your career aspirations. You'll have access to:

Career Progression Plans: We'll work with you to develop a personalized career progression plan, tailored to your skills and aspirations.
Upskilling and Training Opportunities: We'll invest in your professional growth by providing opportunities for upskilling and training, ensuring you stay at the forefront of technology.


Other Requirements

Applicants MUST be based in the Philippines.
A reliable computer, stable internet connection, and a quiet, professional workspace for video and audio calls.