Quality Assurance / Quality Control - BPO - Permanent WFH

Company Overview: MedPro Disposal is a leading provider of healthcare compliance solutions tailored to meet the needs of medical waste generators nationwide. We specialize in ensuring our clients adhere to stringent regulatory standards while streamlining their waste management processes, ultimately promoting a safer and more sustainable healthcare environment.

Position Overview: We are seeking for a Quality Assurance/Quality Control Specialist with experience building relationships and trust via auditing calls. If you are goal-oriented and comfortable working from home over the phone or via email and are ready to be a part of a high-growth, rapidly expanding company with unlimited growth for motivated individuals, then please apply!

Mission statement: Identify, engage, and convert healthcare organizations with multiple locations into clients by offering centralized compliance solutions that drive efficiency and cost savings.

Compensation & Benefits:

SALARY: $520/month (weekly paid)
Monthly Incentives
Paid Time Off
Work Anniversary Bonus
No work with pay on US Holidays
Permanent work-from-home position
Fixed Saturday and Sunday off

Job Responsibilities:
1. Performs monitors of sales and customer care support.
2. Participates in customer and client listening programs to identify customer needs and expectations
3. Coordinates and facilitates call calibration sessions for call center staff.
4. Provides feedback to call center team leaders and managers.
5. Perform other duties as assigned.

Qualifications:
1. Candidate must be a graduate of any four-year course/equivalent.
2. Have at least 2 years of experience in Quality Assurance in a BPO set-up
3. Ability to multitask and successfully operate in a fast-paced, team environment
4. Must adapt well to change and successfully set and adjust priorities as needed
5. Must be proficient with Microsoft Office (intermediate Word, basic Excel)

Basic Technical Requirements:
• Your own laptop/desktop PC with the following minimum specs: i3 5th gen and above/AMD equivalent; 8GB RAM; Mozilla or Chrome installed
• A consistent and stable internet connection of at least 10-15Mbps with a backup internet connection
• Noise-canceling headset/headphones
• A quiet and dedicated workspace at home
• Fast, stable internet at least 50 MBPS


HOW TO APPLY: Interested and Qualified Candidates may send the following to Upgrade to see actual info

1. An updated and comprehensive resume

2. Record a 1–2-minute video introducing yourself and explaining why you are interested in the job. The video should be recorded using Loom, and the Loom link should be shared with us for easy access


*****We will reach out to all qualified candidates for pre-screening interviews within 24-48 hours.*****