Customer Support Specialist – E-Commerce (Remote) ????

Competitive Salary | Long-Term Role | Performance Bonuses

Are you an experienced, high-level Customer Support Specialist who understands the power of world-class customer service in growing an e-commerce brand? Do you thrive in fast-paced environments, love problem-solving, and know how to retain customers and drive revenue? If yes, we want YOU on our team!

What You’ll Do:
Deliver Exceptional Customer Experience – Handle inquiries via email, chat, and social media while maintaining a premium brand voice.
Reduce Churn & Increase Retention – Proactively resolve customer concerns, boost satisfaction, and build brand loyalty.
Upsell & Cross-Sell – Identify opportunities to turn support interactions into sales.
Master Our Products – Learn our client’s offerings inside out to provide expert solutions.
Optimize Customer Support Processes – Improve response times, automate workflows, and analyze customer interactions for insights.
Handle Disputes & Escalations – Manage refund requests, complaints, and chargebacks with professionalism and efficiency.

Requirements (What We’re Looking For)
2+ years of e-commerce customer support experience (Shopify, Amazon, DTC brands preferred).
Flawless English (written & spoken) – You must be a communication pro.
Experience with customer support software like Zendesk, Gorgias, Freshdesk, or HubSpot.
Ability to handle refunds, chargebacks, and customer escalations professionally.
Proven track record in reducing churn & increasing customer retention.
Soft sales skills – Ability to upsell/cross-sell through customer interactions.
Fast-learner with problem-solving skills – You should be able to adapt quickly and provide solutions.
Tech-savvy – You can work with automation tools, AI chatbots, and CRMs.

What We Offer
Stable, long-term position in a growing company.
Work from home – 100% remote.
Performance-based bonuses & incentives.
Opportunities for career growth – We invest in our top talent!

How to Apply
1 Send your updated resume & a short cover letter explaining why you're the best fit.
2 Mention any experience you have in reducing churn, increasing retention, or upselling.
3 Include your favorite e-commerce brand and why you admire their customer service.

Subject Line: [Your Name] - Customer Support Specialist Application

APPLY NOW! We’re hiring ASAP