Mortgage Loan Processor

How to Apply:

Interested candidates MUST fill out the application form using the following link: bit.ly/FlexscaleAppForm

About Flexscale:

Flexscale is a dynamic US-based staffing company founded in 2021. We specialize in bridging startups and global enterprises with top-tier international talent, focusing on Operations, Finance, and Engineering. With a commitment to inclusive work environments and client satisfaction, we empower businesses to scale efficiently and effectively.

Position Overview:

We are searching for a highly organized and detail-oriented Loan Processor to join our team! In this role, you will be responsible for ensuring a smooth loan process by effectively communicating with borrowers, underwriters, and team members. You will handle a variety of tasks, including email and social media management, answering phones, credit and background report processing, deal detail retrieval, document management, and sizer and term sheet preparation.

Key Responsibilities:

A. Communication and Collaboration (10%)

Maintain clear and open communication with borrowers, underwriters, and team members to ensure timely loan processing and meet closing deadlines.
Answer incoming general and borrower calls, providing assistance and researching solutions when needed.
Effectively manage the President's email correspondence, responding to inquiries and flagging important messages.

B. Email and Social Media Management (10%)

Review and respond to all emails daily, ensuring a 24-hour turnaround time.
Address all communication promptly and clearly.
Clear or flag emails from inbox by the end of each day.

C. Credit and Background Reports (10%)

Process credit and background reports according to borrower instructions and lender requirements.
Ensure accurate credit agency selection based on the backer.
Verify payment for all reports by borrowers.
Review reports for discrepancies and escalate issues to the Account Executive (AE) as needed.
Maintain clear and detailed notes on all reports.

D. Deal Details and Documents (30%)

Retrieve deal details for commercial properties and upload them to borrower files in Lendingwise.
Utilize DocuSign to obtain and save credit authorizations and term sheets in Lendingwise and the server.
Manage document corrections by communicating effectively with borrowers to obtain accurate information.
Prepare and obtain approval for sizers and term sheets.
Send approved term sheets to borrowers/brokers via DocuSign.

E. Appraisal Management (20%)

Initiate appraisal orders as instructed by the AE.
Follow up on missing appraisal documents through calls, texts, and emails.
Upload appraisal documents to the Asset Management Company (AMC) upon completion.
Education and Product Knowledge (Ongoing)
Complete all required training programs.
Continuously develop product knowledge to stay up-to-date on industry standards and company offerings.

Qualifications:

Minimum of 1-2 years of experience in loan processing or a related field (preferred)
Strong organizational skills and the ability to prioritize multiple tasks
Excellent communication and interpersonal skills

Benefits:

Work From Home: Enjoy the flexibility of working remotely.
Paid Time Off: 18 paid leaves per year from your start date.
Health Insurance: Free HMO coverage for your medical needs.
Holidays: Observe US holidays to celebrate important cultural moments.
Supportive Culture: Work in an inclusive and collaborative environment.