Social Media Content Manager

**About Us**:
We are a forward-thinking company committed to providing exceptional services to our clients and engaging with audiences across various digital platforms. We are seeking a talented Social Media Content Manager who is fluent in English and has a strong passion for customer service. In this role, you will create and manage engaging content, as well as provide exceptional support to clients, ensuring their needs are met while enhancing our online presence.

**Job Description**:
As the Social Media Content Manager & Client Support Specialist, you will be responsible for creating, curating, and managing content across multiple social media platforms. You will also provide top-notch customer service to clients, ensuring they receive timely assistance and solutions to their inquiries. This hybrid role combines creativity with excellent communication and customer service skills, making it perfect for someone who loves to engage with audiences and help clients succeed.

**Key Responsibilities**:
- Develop and execute a comprehensive social media strategy to increase brand awareness, engagement, and growth across platforms (Facebook, Instagram, Twitter, LinkedIn, etc.).
- Create, curate, and schedule engaging content (posts, videos, stories, etc.) that resonates with our target audience and aligns with the brand voice.
- Monitor social media channels for customer inquiries, comments, and messages, providing timely and helpful responses.
- Provide exceptional customer service to clients via social media, email, or live chat, addressing inquiries, resolving issues, and offering product or service support.
- Analyze social media metrics and insights to track performance and adjust strategies accordingly.
- Collaborate with the marketing team to ensure social media content aligns with overall campaigns and goals.
- Stay updated on social media trends, tools, and best practices, ensuring content is fresh, relevant, and aligned with industry standards.
- Handle client requests and feedback professionally and efficiently, ensuring client satisfaction and a positive brand experience.
- Create reports to share social media performance, customer feedback, and engagement metrics with internal teams.

**Required Skills & Experience**:
- Fluency in English, both written and spoken, with excellent communication and writing skills.
- Proven experience managing social media accounts for businesses or brands.
- Strong knowledge of social media platforms and trends, including Facebook, Instagram, LinkedIn, Twitter, and YouTube.
- Ability to create engaging, visually appealing content, using tools like Canva, Adobe Creative Suite, or similar.
- Experience providing customer service or handling client inquiries in a professional and timely manner.
- Strong multitasking abilities and the ability to manage multiple social media platforms simultaneously.
- Proficiency in social media management and analytics tools (e.g., Hootsuite, Buffer, Google Analytics).
- Basic understanding of SEO principles and social media advertising.
- Strong attention to detail and a creative, problem-solving mindset.

**Preferred Qualifications**:
- Experience in creating and editing video content for social media platforms.
- Familiarity with live streaming or running social media campaigns.
- Previous experience in a customer service or client-facing role is a plus.
- Knowledge of social media ad platforms (Facebook Ads, Instagram Ads, etc.)