Client Success Support

We are on the lookout for Client Success Support to help us level up! As we expand, ensuring top-tier team members' performance, seamless Chatbot support, and operational efficiency is more crucial than ever. You’ll work alongside our Client Success team, executing tasks quickly and precisely while keeping everything on track. This role requires someone who can anticipate challenges, provide proactive support, and drive results in a fast-paced environment. If you thrive behind the scenes, love problem-solving, and are passionate about client success, we can’t wait to meet you!

Responsibilities of the Client Success Support:
Your responsibilities include:

> AI & Chatbot Management:
> Leverage AI tools to enhance client support and operational efficiency
> Utilize and manage AI chatbots, ensuring seamless integration into daily workflows
> Assist in the creation, optimization, and management of AI chatbot functions
> Familiarity with at least one AI platform (e.g., ChatGPT, Gemini, Claude) and a strong eagerness to learn and implement AI-driven solutions??> Outsourced Professional Supervision:
> Track and manage team members’ activities, ensuring focus on a single assigned client
> Monitor application and website usage, email exchanges, and activity levels to ensure efficiency and compliance
> Conduct real-time performance checks, provide direct feedback, and send Slack messages to reinforce productivity
Document and track improvement plans, ensuring accountability through follow-ups and check-ins

> Productivity Tracking & Compliance:
> Review the previous day’s productivity using Teramind or other tracking tools, flagging any behavioral concerns
> Prepare and compile monthly performance reports, identifying trends and actionable insights
> Conduct random check-ins to ensure team members adhere to company policies and are not engaging in unauthorized work??> Process Adherence & Coaching:
> Ensure all OPs follow established workflows, guidelines, and company processes
> Provide coaching and corrective guidance to align performance with company expectations
> Proactively address process gaps and recommend improvements to enhance operational efficiency??> Reporting & Client Communication
> Generate detailed reports on team performance, highlighting key trends, concerns, and areas for improvement
> Review end-of-day reports for accuracy and alignment with assigned tasks
> Client Calls & Issue Resolution:

> Conduct Teramind walkthroughs (Week 2 of onboarding) to familiarize clients with performance tracking
> Join client calls to explain key performance issues, alerts, and data insights
> Escalate unresolved or critical operational concerns to the Accounts Manager when necessary

What’s in it for you?
Joining us means not just filling a role but embarking on a personal development journey. The growth potential is substantial, with opportunities to:

> Endless Growth Opportunities – Your role evolves with you—take on more responsibility and leadership as you grow!
> Great Starting Salary – Competitive compensation to reward your contributions.
> 13th Month Bonus – Because we appreciate your hard work and dedication. Wild, right?
> Performance-Based Raises, Bonuses & Prizes – Your growth directly impacts your compensation! Hit your KPIs and enjoy rewards that reflect your success!
> Health, Dental, and Mental Health Insurance – Comprehensive coverage to take care of you inside and out.
> Proactive, Collaborative, Supportive, and Forward-Thinking Environment – Work on innovative projects that push boundaries alongside passionate leaders who value your input!
> Permanent Remote Set-Up – Your office is wherever you want it—whether that's your couch, bed, or hammock!

This opportunity is ideal for someone ready to spread their wings, thrive in a dynamic environment, and make a meaningful impact on our journey to success!

Specifics:

Time:
> Timezone: 9am-5pm PST (12am-9am MNL)
> This is a remote position so you can have the freedom to work from anywhere

Miscellaneous
> Attire - business casual when in meetings
> Professional setup (Pains me I actually need to write this down… ????)
> Clean background
> Good camera
> Good microphone 
> Strong wifi

Tech Stack
Must-have:
> AI Software:
> AI Chatbot N8N.io
> ChatGPT
> Gemini
> Claude
> Hunger and ferocity to learn AI Tools

> Productivity Tracker:
> Teramind (Highly Preferred) 
> Hubstaff
> TimeDoctor

Nice-to-have:
> Project Management Software: 
> ClickUp (preferred)
> Asana
> Trello
> Monday.com
> SalesForce
> Slack 
> G-Suite

Compensation
> Fixed Rate Range; $9,600 - $12,000/yr

Don’t forget to attach your PDF resume to nolascobree@gmail.com. Please indicate “Client Success Support” in the subject line.