Office Manager

OUR MISSION
Our mission is to improve our clients lives by providing top notch customer service where our clients are totally taken care of. We also believe in caring for our employees by providing opportunities for our employees for a great work environment and financial stability.

YOUR ROLE
To manage back office operations such as create and manage technicians' schedules, order parts, and to deliver high quality and timely customer service. This role will also oversee a dispatcher and ensure service visits are well coordinated amongst tenants, technicians, and property managers.

KEY PERSONALITY CHARACTERISTICS
--Capable of working independently
--Organized and adaptable (often changing priorities/schedules)
--Service-oriented and people’s person
--Stays positive and calm under pressure
--A problem solver that values learning and growing

SKILLS & EXPERIENCE
--Proficient in G-Suite, Experience with Field Service Management software, CRMs or similar platform is preferred but no required
--Strong project management skills with a track record of timely task completion
--Understanding of basic construction, maintenance, and home improvement concepts
--Strong English communication
--7-10 years of experience in Home Services industry (Handyman, Home Repair, Construction, Plumbing, Appliance Repairs or similar company) working for US based company as office admin (or similar capacity) is preferred

KEY ACCOUNTABILITIES
To ensure clients and tenants receive superior customer service and timely updates
--Address any customer inquiries and problems promptly
--Request approvals on work orders; finalize estimates and quotes
--Facilitate timely updates and estimates to the clients
--Ensure that spending limit is not exceeded on jobs
--To ensure work orders are scheduled correctly and on time
--Schedule work orders with most efficient routes
--Create daily schedules promptly
--Enter data accurately into Jobber
--Record hours for technician in a timely manner
--Track materials deliveries, as needed
--Order parts/appliances and schedule appliance deliveries

Manage staff and assist with other administration tasks
--Ensure dispatcher completes tasks and creates schedules on time
--Assists CEO with daily tasks such as researching new clients, collecting intel on competition
--General administrative tasks as required

Consistently meets metrics for this role:
--Emails should be responded to on time - (Same day during working hours)
--There should be no Late jobs more than 1 day late
--Technician Hours recorded daily
--Parts are ordered same or next day after the visit
--Updates or order changes sent to clients the same day
--Jobs that need to be reviewed are timely assigned to the Crew Lead


Shift: 1pm-9pm EST - Sunday - Thursday -floating weekend
Type: Remote job
Requirements: fast-speed internet and own modern computer and related equipment;
to apply - share google drive link to your resume in pdf format and cover letter in microsoft word format; bonus points if you submit video introduction