System Analyst

Company Description

Treantly is a Canadian-based recruitment agency that facilitates the connection between businesses in North America and exceptional remote staff in the Philippines.

As a System Analyst, you will play a crucial role in supporting our clients with their technical needs, ensuring smooth operations, and maintaining high-quality customer service. You will be responsible for analyzing system issues, providing solutions, and working alongside the Technical team to enhance our clients' IT environments.

Job Responsibilities:
- Develop and maintain strong relationships with clients, assisting them with their technical needs.
- Ensure high-quality customer service for clients at all times.
- Answer Service Desk phone calls to start client tickets and provide immediate assistance.
- Collaborate with the Technical team to troubleshoot and resolve client issues efficiently.
- Stay up to date on technology trends relevant to client needs and within your Tier group.
- Keep accurate ticket notes and log time entries related to client issues and work on client environments.
- Maintain accountability for hours of utilization in alignment with company standards.
- Perform other duties as assigned.

Qualifications & Skills:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Experience in IT support, technical analysis, or system administration.
- Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
- Excellent verbal and written communication skills for client interactions.
- Familiarity with ticketing systems, technical documentation, and remote troubleshooting tools.
- Ability to work both independently and as part of a collaborative team.
- Strong organizational and time management skills to maintain accurate records and meet utilization standards.

Preferred Qualifications:
- Experience in an MSP (Managed Service Provider) environment is a plus.
- Certifications such as ITIL, CompTIA A+, or Microsoft certifications are advantageous.
- Knowledge of cloud-based solutions, network troubleshooting, and cybersecurity best practices.

What we Offer:
- Opportunities for growth and advancement
- Competitive compensation package, including Philcare HMO

Work Hours:
Full-time, Eastern Standard Time or Pacific Standard Time business hours, Remote

How to apply:
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