Senior Customer Support - College Tools

Job Position Overview:
We are looking for an experienced Senior Customer Support Agent to join our team. This role is ideal for someone with a strong background in customer support, preferably in the software industry, who works well in a fast-paced environment and is passionate about delivering exceptional service.

Position Details:
- Hours: Starts at 7 hours per week, with potential for full-time as we grow.

Key Responsibilities:
- Manage Customer Support Tickets: Handle all customer support requests across our product suite, ensuring timely and effective resolutions.
- Help Center Articles: Proactively write and update articles for our help center to assist users with common issues and questions.

What We’re Looking For:
- Experience: Proven background in customer support (senior-level preferred), ideally with software products.
- Customer-Centric: Strong focus on customer satisfaction and problem resolution.
- Skills: Detail-oriented, proactive, and a problem solver with excellent communication skills.
- Technical Requirements: High-speed internet for remote work.

How to Apply:

1. Your CV.
2. A 1-2 minute Loom video introducing yourself and explaining your experience: Previous roles and responsibilities. How you managed customer support, how you managed tickets, how you solved problems, and communicated with customers.


Interviews will be conducted and the final candidate will be selected shortly after.