Airbnb Virtual Assistant & Operations Assistant - Huge Opportunity for Career Progression

Join Our High-Performing Team at RDM Capital Management!

Are you an Airbnb expert looking to grow with a fast-paced, high-performing team? Do you have the skills, drive, and experience to excel in a top-tier short-term rental management company? If so, we want to hear from you!

About Us:

RDM Capital Management is a leading short-term rental management company based in Dallas, Texas, USA, dedicated to delivering exceptional guest experiences. We manage a diverse range of properties and are rapidly expanding, creating exciting opportunities for career growth.

We are actively looking for candidates ready to move into senior or leadership positions quickly. If you’re a top performer, this is the place for you.

MUST-HAVE REQUIREMENTS

-Prior experience working at Airbnb or running an Airbnb business—NO EXCEPTIONS.

-Strong English skills are mandatory; Spanish is a plus.

-Ability to thrive in a fast-paced, remote work environment.

If you do not meet these requirements, please do not apply.

We are expanding rapidly, offering significant opportunities for career growth and advancement within our company.

Job Description:

We are looking for a highly skilled Virtual Assistant to support the daily operations of our growing Airbnb business. The ideal candidate is a top performer with excellent communication, organization, and multitasking skills.

Key Responsibilities:

-Guest Experience & Communication:

-Respond promptly and professionally to guest inquiries via phone and messaging platforms.

-Assist with booking, check-in, and check-out procedures.

-Address and resolve any guest issues during their stay with quick thinking and problem-solving skills.

-Provide guests with local recommendations to enhance their experience.

-Utilize AI technology to streamline guest communication.

Reservation & Listing Management:

-Handle reservations, cancellations, and modifications efficiently.

-Utilize tools such as Hostaway, Slack, WhatsApp, PriceLabs, and OpenPhone.

-Monitor and update property listings on Airbnb and other rental platforms.

Operations & Coordination:

-Ensure seamless coordination between cleaning and maintenance teams.

-Work closely with the Dallas City Manager to fulfill team requests promptly.

-Contact and manage relationships with local vendors and partners.

-Maintain a schedule of routine property inspections and necessary maintenance tasks.


Administrative & Financial Support:

-Assist with invoicing, payments, and financial record-keeping.

-Manage Airbnb support cases and AirCover Claims processes.

-Provide additional administrative support as needed.


Qualifications:

-MANDATORY: Prior Airbnb experience—either working for Airbnb or running an Airbnb business.

-Deep understanding of Airbnb policies, procedures, and the AirCover Claims program.

-Strong written and verbal communication skills.

-Proficiency in Slack, Hostaway, WhatsApp, and Pricelabs.

-Ability to work independently, manage time effectively, and problem-solve under pressure.

-Tech-savvy and adaptable to new tools and processes.

-Strong English communication skills (Spanish is a plus).


Preferred Qualifications:

-Previous experience in the hospitality industry.
-Spanish-speaking skills are a bonus but not required.

Why Join Us?

-Fast Career Growth: We promote high performers quickly into senior and leadership roles.

-Competitive Pay & Stability: Work with a rapidly expanding company offering long-term opportunities.

-Work with the Best: Join a team of dedicated professionals who take Airbnb management to the next level.

Remote & Flexible Work: Enjoy working from anywhere while being part of a high-energy, results-driven team.

Important Notes:

- Applications with 1AP points will not be considered.

- We have multiple roles available working on US Central Time (CST).

If you are a high-achieving Airbnb professional looking to grow your career with an elite team, apply now!