Customer Support Representative

Peak-Reach is a customer-focused e-commerce company dedicated to delivering high-quality products and exceptional service. We pride ourselves on creating innovative solutions that enhance customer well-being and comfort. Our commitment to outstanding support ensures a seamless experience for our customers.

We are looking for a passionate and empathetic Customer Support Agent to join our team. If you love helping people and thrive in a fast-paced environment, this role is perfect for you.


Key Responsibilities:
- Customer Interaction: Respond to customer inquiries via email and social media in a timely and professional manner.
- Problem Resolution: Assist customers with product issues, order concerns, and refunds, striving for first-contact resolution.
- Knowledge Sharing: Stay informed about Peak-Reach products and policies to provide accurate information to customers.
- Feedback Collection: Document customer feedback and collaborate with the team to improve our products and services.
- Community Engagement: Support and engage with customers across our platforms, fostering a positive brand experience.
- Tool Utilization: Use help desk platforms and other tools to manage and resolve tickets efficiently.
- Chargeback Support: Handle chargeback disputes by providing appropriate documentation and following SOPs to resolve claims