TOP LEVEL - Customer Service Representative (E-commerce, Remote, Full-Time, Weekends + NA Shift)

We’re Hiring a Customer Support ALLSTAR for Pikazo! ????

We are looking for a proactive, reliable, and customer-obsessed support agent to handle DMs, emails, and order issues for our fast-growing e-commerce brand. We are on track to generate over $1 million this year and want you to be a core part of our team. You will be working alongside another experienced customer service rep, ensuring our customers receive 5-star service every time.

???? What You’ll Do:
? Respond to customer DMs & emails professionally and efficiently.
? Handle order issues, refunds, tracking questions, and disputes with care. Reduce refunds and save the company's revenue!
? Ensure a 5-star customer experience—our customers should feel heard, valued, and respected.
? Collaborate with our warehouse & fulfillment team to resolve shipping and order concerns.
? Identify patterns in customer feedback and share insights to improve our processes.

???? What We’re Looking For:
? Flawless written English with strong communication skills.
? Previous e-commerce customer service experience (Email, Richpanel, & Live Chat).
? A fast, proactive problem solver—someone who takes action and owns their role.
? Tech-savvy & highly organized, capable of handling multiple customer inquiries efficiently.

???? Bonus Points If You Have:
? Experience working in Shopify-based e-commerce businesses.
? A deep understanding of customer psychology & conflict resolution.
? Experience using AI tools to assist in customer service responses.

???? Work Details:
???? Competitive salary (based on experience).
? Shifts: Weekends + North America daytime (exact schedule to be discussed).
???? Growth potential—we reward top performers with bonuses & long-term opportunities.

???? How to Apply:
1?? Submit your resume and past experience.
2?? Tell us why you’d be a great fit!
3?? Answer with your favorite sport and ask if you qualify for the questionnaire to continue the screening process.

We are looking for top-tier candidates who take customer service seriously and want to grow with us. If this sounds like you, apply today! ????