eCommerce Customer Support (Email) – Problem Solver Wanted

At Raicom, we believe that a good working relationship is a two-way street—we want you to love working here just as much as we want you to be the right fit for us.

About Raicom LLC:

We’re a (mostly) remote team that works best through trust, collaboration, and continuous improvement. If you enjoy working with competent, proactive teammates who challenge and support each other, you’ll feel right at home here.

What makes us different?

- Our meetings aren’t just made up of endless updates. We ACTUALLY talk, connect and brainstorm during meetings. At the same time, we respect each other’s independence in getting things done.
- We value proactive thinkers. We are aware there’s always room for improvement, and if you see a way to make something easier, faster, or better, we want you to speak up and take initiative. Problem Solvers > Order Takers.
- We invest in our people. Because we take our hiring process seriously, you can expect to work alongside competent, hardworking, and inspiring teammates who push each other to grow.
- Many of us who live near each other choose to meet up in person just because we genuinely enjoy each other’s company, not because we have to.

Here’s what we’re looking for in a teammate:

- Strong communication skills. More than just fluency in English, we need people who can get their message across effectively, contribute to discussions, and express ideas in a way that others can easily understand.
- Proactive & Solution-Oriented Mindset. We’re looking for problem-solvers, not just task-doers. If you spot an inefficiency, we want you to speak up and help improve it.
- Availability for flexible shifts. We consider your preferences, but shift assignments depend on ticket volume.
- Dropshipping & Customer Service Experience. At least 1 year of experience handling dropshipping support inquiries, with an understanding of eCommerce challenges.
- Efficiency. You should be able to manage 20–25 conversations per hour while following customer service processes without sacrificing quality (Canned responses are available for use)
- Shopify & CRM Experience. Hands-on experience with Shopify and customer service CRM tools is a must. You should know your way around order lookups, refunds, and customer interactions.
- A VERY reliable internet connection. We hold cameras-on meetings a couple of times a week, so a strong connection helps us avoid the classic "Can you hear me now?" moments.
- An up-to-date laptop/PC. Your setup should handle daily tasks smoothly, so you can work efficiently without tech frustrations.
- Someone who enjoys collaboration. Our team values open discussions, connection, and collaboration. We regularly hold team discussions that go beyond work, and once a year, we meet in person to celebrate wins, build relationships, and grow together.

If this sounds like the kind of team you’d love to be part of, we’d love to hear from you! To apply, submit the following:

1. Your CV - include a summary of your experience in Customer Service and highlight any platforms you’ve worked with (Shopify, Oberlo, Gorgias, Reamaze, etc)
2. Answer these 5 questions:
- What do you enjoy most, if anything, about customer service?
- What qualities do you particularly value in people who work with you?
- Can you share a time when you took the initiative to improve a process at work?
- What about this specific position and our company most appeals to you?
- Imagine yourself in 3 years. What do you hope will be different about you then compared to now?


And if you’ve read this far and are already imagining yourself thriving at Raicom, well… you might just be exactly who we’re looking for.