Phone Representative

Join our US-based online service business as a phone representative, where you'll be the first point of contact for clients. Your friendly personality will help drive growth by qualifying leads, building relationships, and expanding our client base.

Qualifications:
Strong knowledge of the English language and interpersonal skills, both written and verbal
No sales or customer service experience necessary, just a good attitude and a strong english speaking skills.
Excellent communication and organizational skills, outgoing, and ambitious.
Punctuality is a must, self-motivated, disciplined, and detail-oriented.
Mature, professional, positive demeanor with the ability to build rapport.
Customer-focused and adaptable to different personality types.

Technical Requirements:
Windows-based PC or Mac, professional headset, keyboard, and mouse.
Home office setup with a quiet working environment.
Noise cancelling software. (Krisp)
Reliable power and high-speed internet.
No Chromebooks for remote work.

Responsibilities:
Initiate contact with potential customers through outbound calling or responding to inquiries from various lead-generation platforms.
Clearly convey and present our services during phone interactions.
Identify client needs for accurate quoting and provide ideal service options.
Conduct outbound follow-up calls and engage potential clients through various channels.
Answer and provide quotes promptly and courteously for all inbound sales calls.
Actively follow up on pending quotes to nurture leads through the sales process.
Maintain accurate records in our CRM system.

What We Offer:
Hourly pay plus commission after a 90-day review.
Comprehensive training and professional development.
Collaborative and supportive work environment.
Opportunities for career advancement within our growing company.
Shifts: Tuesday - Saturday - 40 hours a week.

How to Apply:
Please submit your resume and a 1-2 minute video introducing yourself with "I Want to Join Swanky" in the subject line to Upgrade to see actual info We look forward to hearing from you!