Remote Operations Assistant

Remote Operations Assistant – Pet Concierge
Location: Dubai, UAE (Remote)
Employment Type: Full-Time | Immediate Start

Are you a highly organized, detail-oriented, and tech-savvy operations professional with a passion for pets? Do you thrive in a fast-paced environment, juggling multiple priorities while ensuring seamless business operations? If so, we want to hear from you.

We are looking for a Remote Operations Assistant to support our Pet Concierge business. The ideal candidate must be proactive, efficient, and capable of managing daily operations, client interactions, and team coordination while working closely with the CEO.

Key Responsibilities

Client and Lead Management
- Respond to leads and client inquiries promptly and accurately across multiple communication channels
- Utilize WhatsApp Business templates, Slack, email, and calls to engage professionally with clients
- Oversee bookings, follow-ups, and customer retention strategies to ensure exceptional service

CRM and Administrative Tasks
- Maintain and update the CRM system with client records, bookings, and transaction history
- Track customer interactions and ensure all data is accurately logged
- Generate invoices and send payment links using Zoho Books while monitoring financial transactions
- Manage Google Calendar for client appointments, internal schedules, and reminders

Operations and Team Coordination
- Oversee daily business operations to ensure seamless service delivery
- Coordinate with and manage staff and freelancers, ensuring tasks are completed efficiently
- Monitor workflows, resolve operational challenges, and optimize business processes
- Take instructions from the CEO and execute tasks with minimal supervision

Process Optimization and Technology Utilization
- Leverage AI tools like ChatGPT to enhance efficiency in communication and reporting
- Implement best practices for operational efficiency and customer experience improvements
- Monitor service quality and propose solutions for operational challenges

What We’re Looking For
- Exceptional attention to detail and accuracy in all tasks
- Ability to multitask and work efficiently under pressure in a fast-changing environment
- Strong technical proficiency, including experience with CRM software, Zoho Books, WhatsApp Business, Slack, Google Calendar, and ChatGPT
- Strong problem-solving and organizational skills, with a proactive approach
- Excellent communication skills, both written and verbal
- Experience in team coordination and operational management is a plus
- Background in customer service, sales support, or business operations is advantageous

Why Join Us
- Be part of a dynamic and growing pet-focused business
- Work remotely with flexible scheduling
- Gain hands-on experience in business operations and client management
- Opportunity for career growth and skill development
- Competitive salary and an opportunity to make a real impact in the company

Immediate start preferred. If you are an organized, results-driven operations professional ready for a new challenge, we would love to hear from you.