Customer Success & Brand Management Specialist

We’re looking for a fast, efficient, and detail-oriented individual for our COD ecommerce stores. This role focuses on customer support, inventory management, and social media reputation control to ensure smooth operations and an excellent customer experience.

If you work quickly without compromising quality and don’t drag tasks unnecessarily, we want you on our team!

Responsibilities
1) Order Fulfillment for Cash on delivery store
? Respond to customer emails promptly and professionally
? Create templates for commonly asked questions
? Identify and cancel fraudulent orders
? Verify shipping addresses for accuracy

2) Analytics & Inventory Management
???? Analyze orders to identify causes of failed deliveries
???? Recommend actionable steps to reduce failed deliveries
???? Forecast inventory needs based on sales data and suggest restocking amounts

3) Social Media Reputation Management
???? Monitor & manage comments on Facebook to maintain a positive brand image
???? Remove negative comments tactfully
???? Reply to inquiries and post positive interactions when appropriate

Work Schedule
???? Hours: Full-time, 9:00 AM – 6:00 PM (Philippines Time), 9:00 AM – 12:00 PM on Saturday
???? Days: Monday to Saturday
???? Break: One-hour lunch

Salary & Requirements
???? Salary: $800 USD/month and $1000 USD/month after 2 months probation
???? Performance Bonus: +$200++ USD/month if all KPIs are met and business metrics has improved under your care

Requirements
? Highly detail-oriented and organized
? Problem-solver who uses data-driven insights
? Works fast & efficiently—no dragging tasks!
? Experience in customer service, e-commerce, or social media is a plus
? Must log in to a time tracker during work hours

Perks & Benefits
???? Paid leaves after six months
???? Performance-based bonuses (up to $200/month)
???? Internet/tech allowance for WFH setup

**IMPORTANT** How to Apply
Step 1) Tell us why you’re the right fit for this role
Step 2) Explain in detail how you will tackle each part of the responsibilities
Step 3) How you will manage your time on a daily basis (related to step 2)
Step 4) List your work experience/grades in school and why you think it will help you excel in this role

*Job applicants with copy pasted template will be instantly ignored. Everything has to be written by you to inspire confidence that you are the right person for the task.