Virtual Assistant

Administrative & Business Support



• Transfer all emails, estimates, and invoices from ServiceMonster to Markate

• Track employee hours and manage review-based pay incentives

• Send invoices and payment reminders for outstanding balances

• Organize Google Drive and maintain company records

• Remind the owner of important meetings, deadlines, and tasks

• Post job listings, screen applicants, and set up interviews for potential hires



Customer Support & Sales Follow-Up



• Respond to Google reviews and track customer feedback

• Follow up with leads and existing customers to book services

• If the schedule is not full, reach out to past customers in the same geographic area to fill openings

• Create follow-up automation to nurture customer relationships

• Create review request automation to collect testimonials and improve online reputation



Social Media & Marketing Management



• Create simple graphics for social media using Canva or similar tools

• Engage with followers, respond to comments, and manage interactions

• Run basic social media campaigns to attract new customers

• Edit photos and create promotional materials

• Create short promo videos for social media and advertisements

• Run email campaigns to past customers for re-engagement

• Develop marketing campaign automation to generate new leads and re-engage past customers



Market Research & Business Development



• Conduct competitor research and market analysis

• Find potential vendors or suppliers for business needs

• Research potential business partnerships

• Identify networking and business development opportunities