Senior Technical Specialist

Ascend Group is Singapore's premier digital marketing company. We are a digital marketing agency, academy, and software company. We aim to change the world through empowering small businesses with digital marketing so their product can reach out to more people who need help. A remote team of A players who value growth, performance, and transparency. This is a place for those who want their skillset and experiences input to be valued, for those who are looking to expand their capability, and for those who want a no-politics working environment.



We’re seeking a Senior Technical Specialist who combines deep technical expertise with a customer-focused approach. This role is essential to maintaining smooth operations across our backend systems, providing specialist support to customers, and enhancing the user experience with our SaaS products. If you’re driven by continuous learning, problem-solving, and a commitment to delivering excellence, we’d love to have you on our team.



IMPORTANT NOTE: Only those who have completed and submitted the job application form via the link below will be considered for the role.



APPLY NOW and FILL IN this APPLICATION FORM: bit.ly/AscendJAF



Role Objectives:
- Seamless Technical Operations: Swiftly address and resolve backend inquiries to ensure smooth technological operations. Your technical acumen will support seamless integrations and implementation, aligning with business needs and client expectations.
- Client-Focused Support & Expertise: Act as a specialist resource for complex customer inquiries and assist the customer support team as needed, ensuring clients receive top-tier service. Your knowledge and flexibility will uphold customer satisfaction and foster loyalty.
- Product Mastery & Strategic Feature Promotion: Develop and maintain expertise in our SaaS products, leveraging this knowledge to promote beneficial features and improve user satisfaction. Your proactive insights will enrich the customer experience and drive engagement.
- Project & Team Collaboration: Partner with agency projects to offer technical insights and collaborate across functions to align technology with business goals. Your teamwork will ensure that solutions meet client needs and support broader company objectives.
- Adaptable & Continuous Improvement: Step in to support the customer service team during downtimes and stay informed on industry trends, adopting new knowledge to keep our technical support solutions current and effective.


Requirements:
1. Experience with GHL is highly preferred.
2. Bachelor's degree in Computer Science, Information Technology, or related field.
3. Minimum 5 years of experience in technical support with a focus on backend technologies, and previous experience in customer support.
4. In-depth knowledge of the company's SaaS products and ability to suggest features that resonate with user needs.
5. Exceptional problem-solving and strong communication skills, both written and verbal.
6. Ability to collaborate effectively with cross-functional teams and adapt to different roles as needed.
7. Commitment to continuous learning, staying abreast of industry advancements, and aligning with the company's values and mission.
8. Willingness to assist the customer support team during downtimes and work under pressure.


Please note that only those who have completed and submitted the job application form will be considered for the role.



If you’re interested in joining us, apply here. bit.ly/AscendJAF

Salary: Starting from Php45,000.00 per month

Job Type: Full-time

Benefits:

Additional leave
Flextime
Opportunities for promotion
Paid training
Promotion to a permanent employee
Work from home
Schedule:

8-hour shift
Flextime
Monday to Friday