Customer Success and Sales Representative

Job Title: Customer Success and Sales Representative

Company: Underwater Audio \ AquaGuard

Ready to make an impact in the world and do what you were born to do?

We know that you have dreams, goals, and passions that set your soul on fire. You are on this earth for a reason.

At Underwater Audio / AquaGuard, it is our mission to help people enjoy their time in and around the water. We do this by designing and building unique waterproof music players and earbuds, to enable swimmers to enjoy their favorite music, audiobooks, and podcasts while they swim. We also offer a full line of hair and skincare products to help swimmers keep their hair and skin healthy. We sell 100% DTC, all E-commerce.

As we continue and strive to offer top-quality service to our clients worldwide, our increased volume has created an opportunity for us to expand our team.

That’s where you come in as our next Customer Success and Sales Representative. You will skillfully execute your role as a critical member of the team to bring more clients to return and come back to our store.

What Success Looks Like:

Success here at the UA team looks like a top-performing agent who consistently meets metric standards by generating revenue goals weekly as determined by providing excellent service to our clients. Excellent service means that the extra step of attention is given to customers as they are struggling with their products.

Here at Underwater Audio, our success is not determined by email efficiency, but rather by the effectiveness of our ability to connect and communicate with our clients to better their experience while using our products and services. This will be the biggest factor in your ability to close sales. Success will find you if you find fulfillment in creating win-win scenarios for both the customer and yourself, as a spokesperson on behalf of the company.

Key Responsibilities

Primary Objectives (20%):

Voicemails/missed calls - We aim to respond to them within 24 hours.

Amazon Buyer messages are to be responded to within 24 hours.

Notes and contact merging - Keep detailed notes and merge the contact profiles between Aircall and HubSpot.

Any emails that are over 24 hours old

Regular Work Activities (80%):


Email inbox - Daily responsibility of communicating and resolving the issues and concerns of our customers.

Phone coverage during hours of operation.

Scheduling phone calls with customers to resolve their TS needs.

As Needed Activities

Negative reviews

Social media comments

Key Skills

Quick thinker (for when customers ask you questions you don’t know the answer to)

Ability to sell

Familiarity with Apple OS and Microsoft Windows

An understanding of how Android operating systems functions

Qualifications

5+ years of experience in Customer Service roles

3+ years of experience in a retail environment

Exceptional English skills

To formally apply for this position, please complete the following online assessment test: Upgrade to see actual info

Upon completion of your assessment, send a copy of your resume to Upgrade to see actual info and use "CS Material" as the subject line of the email.

Job Type: Full-time

Expected hours: 40 per week

Schedule:

Monday to Friday
Weekends
Supplemental Pay:

Bonus pay
Language: English (Required)