Relationship/Accounts Manager

Relationship/Accounts Manager Role

Join One of Australia’s Fastest Growing Modern Furniture Brands!
At Life Interiors, we’re passionate about making great design accessible to all. As one of Australia’s most rapidly expanding homeware and furniture brands, we’re committed to delivering exceptional experiences—for both our customers and our team.

The Role:

* Maintain and strengthen a company's relationship with its clients or business partners.
* Providing excellent customer service and resolving issues
* Nurturing new relationships and maintaining existing ones
* Identifying clients pain points and needs
* Customer retention whilst balancing business needs and profitability
* Prioritizing and responding to day-to-day queries from customers/VIPs
* High Value Customer account Management
* Customer Retention and reducing cancellations/CHURN
* Proactive management of VIP/Problem orders
* Responding to Customer queries via email, chat and phone in a timely manner

What we are looking for:

* Excellent communication and interpersonal skills
* Problem-solving abilities
* Customer-oriented approach
* Ability to work in a team
* Ability to handle multiple tasks
* Strong attention to detail and accuracy
* Good organizational and time-management skills
* Solid background in Customer service/support roles

What we offer:

* Starting 35k - 45K, depending on work experience (Tax-Free!)
* 13th-month performance based bonus
* Annual performance based salary increase
* HMO for you + 1 Free Dependent after 6 months
* 10 days Vacation Leave
* 5 days Sick Leave
* 3 days extra PTO (holiday seasons)
* Fixed Morning Shift!
* Permanent Work From Home Setup

* To apply, you may submit your application to: https://form.asana.com/?k=zLdqBdvRPLt5qwEBbrrYEA&d=181946877885