Customer Service Representative (Email)

We are looking for an expert "Customer Service Representative - Email Support" with experience working in E-Commerce mainly with Shopify. Our company needs someone who can communicate in perfect English, understand our customer's needs and solve all their questions.

We value autonomous professional work a lot. When you apply, please include the word sky somewhere in the first paragraph and tell us about your previous customer service experience, both are required.

Requirements:
-Proficiency in written English
-Experience with Shopify, ZenDesk, PayPal, and Stripe
-Previous work history in customer service for E-Commerce platforms
-Exceptional problem-solving skills with a focus on client satisfaction

Responsibilities:
-Ensure all email inquiries are addressed within a maximum of 12 hours
-Process refunds in accordance with our Refund Policy
-Arrange re-shipment of products to customers as required
-Maintain active participation in the Staff's Slack group chat on a daily basis
-Demonstrate professionalism in all interactions
-Contact suppliers when necessary to resolve issues or gather information

We're currently seeking motivated individuals on a productivity-based pay scale and can start ASAP. Your earnings will directly reflect your productivity and performance with an opportunity for advancement to a full-time position