Customer Success Agent

We are an American eCommerce brand seeking a talented and growth-minded support agent to join our team. If you're eager to learn, loyal, and looking to grow with an organization, we want to hear from you!

Key Responsibilities:
1. Managing customer requests and support tickets on Gorgias.
2. Handling Shopify order information.
3. Approaching tickets with empathy, utilizing Gorgias macros to de-escalate refund requests and address concerns from upset customers.
4. Other tools (e.g. Stamped.IO) would also be used

You will be collaborating with other support agents to ensure a seamless customer experience.

**Timezone Requirement:** (TBC)
- Mondays to Fridays: 1am to 9am (GMT +8)
- Saturday: 7-10pm (GMT +8)
- Sunday: 2-5pm (GMT +8)

More info:
1. Look forward to promotions, bonuses, remunerations for good performance.