Customer Support Specialist (E-commerce & Dropshipping) | 20-30 hrs/week

We’re looking for an experienced Customer Support Specialist who can handle support tickets, improve workflows, communicate with suppliers, and help optimize our CS processes. If you take initiative, love problem-solving, and are excited about AI-powered solutions, we’d love to hear from you!

1) Why Join Us?

- Flexible part-time role (20-30 hours/week).
- Growth opportunities – chance to train and onboard new CS agents.
- Innovative team – we value automation, process improvements, and fresh ideas.
- Tech-driven support – work with modern tools and AI solutions.

2) Important Application Requirement

To apply, submit a 3-5 min Loom video with your resume, covering:

- Your dropshipping CS experience (platforms, ticket volume, and management).
- Process improvements you've implemented (templates, automation, efficiency boosts).
- How you communicate with suppliers to resolve issues.
- Your knowledge of AI-powered support solutions (chatbots, automation).
- Any team training or management experience.

Bonus: Show examples of past work (templates, KPIs, workflow improvements).

3) What You’ll Do

- Handle support tickets via Zendesk, Gorgias, or Shopify Helpdesk.
- Improve response templates, FAQs, and automation.
- Communicate with suppliers to resolve customer issues.
- Track CS performance metrics (response time, satisfaction scores).
- Implement AI-based support solutions.
- Future role: Train and onboard new CS agents.

4) Who We’re Looking For
- Dropshipping CS experience is a must.
- Familiar with Zendesk, Gorgias, or similar tools.
- Proactive mindset – take initiative, improve workflows.
- Strong written English communication.
- Experience in CS team management or additional responsibilities.
- Interest in AI automation and support tools.

5) Nice to Have

- Experience optimizing a support team.
- Ability to showcase past CS improvements.
- Willing to learn new tools to enhance efficiency.
- Work Hours & Availability
- Part-time (20-30 hours/week).
- Flexible schedule, but must be available for daily supplier communication.

6) How to Apply

- Submit your resume.
- Record a 3-5 min Loom video covering the points above.
- Share the Loom link in your application.

Only applications with a Loom video will be considered. Looking forward to meeting you!