Expert PayPal Dispute Manager Needed for Fast-Growing Dropshipping eCommerce Store

Don't miss this opportunity to join our growing team!

– Join the early stages of a fast-growing Dropshipping eCommerce company
– Be trained by experts in eCommerce dispute management
– Work from home with flexible hours
– Opportunity for advancement into management
* yes truly you can become a higher level in our company!

COMPANY INFO

At our company, we're building a leading fashion dropshipping brand in the eCommerce space. We partner with carefully selected suppliers to bring trending fashion items to our customers across the globe.

We understand that managing disputes effectively is crucial to our success and customer satisfaction, especially in the fast-paced fashion industry where delivery times and product quality expectations are high.

We're looking for someone who can not only handle disputes but help build robust systems to prevent them.

Thanks for reading this far! To demonstrate your attention to detail please introduce yourself in your application with the word "#Turtle".

JOB OVERVIEW

Main Responsibilities:

– Managing and resolving PayPal disputes within required timeframes
– Building and maintaining comprehensive evidence records for each case
– Coordinating with suppliers for shipping documentation and verification
– Implementing dispute prevention strategies
– Creating and maintaining dispute response templates
– Analyzing dispute patterns and preparing weekly resolution reports
– Processing refunds and coordinating with accounting team when necessary
– Managing customer communication throughout the dispute process
– Customer notification and communication
– Damaged items resolution

CANDIDATE REQUIREMENTS

Required:

– Minimum 1 years experience managing PayPal disputes specifically in dropshipping
– Demonstrated track record of successful dispute resolution
– Deep understanding of PayPal's seller protection policies
– Experience with order tracking systems and shipping documentation
– Excellent record-keeping and documentation skills
– Honest and reliable
– Fluent in English (near native speaker)
– Type 50 WPM
– Fast, stable internet connection

Preferred:

– Experience with Chinese suppliers and shipping carriers
– Background in eCommerce customer service
– Experience with dispute prevention strategies
– Shopify experience

PERFORMANCE EXPECTATIONS

Response Times:

– Initial response to disputes: Within 4 hours during business hours
– Evidence submission: Within 24 hours of dispute receipt
– Customer communication: Same-day response required
– Supplier coordination: Within 12 hours of dispute receipt


DESCRIPTION OF IDEAL CANDIDATE

– Dispute Resolution Expert: You have a proven track record of successfully managing PayPal disputes in dropshipping businesses. You understand the nuances of seller protection and know exactly what evidence is needed to win cases.

– Documentation Master: You're meticulous about record-keeping and can quickly organize and retrieve evidence for disputes. You understand that proper documentation is often the difference between winning and losing a case.

– Strategic Thinker: You don't just resolve disputes - you analyze patterns and implement preventive measures to reduce future dispute rates.

– Figures Stuff Out: You love a good challenge and can navigate complex dispute scenarios with creativity and determination.

– Gets Stuff Done: You take charge and handle disputes proactively, not waiting for situations to escalate.

– Self-Starter: You're self-motivated and happy working independently with minimal guidance.

– Takes Pride In Mastering The Details: Your attention to detail is impeccable - crucial for dispute documentation.

– Growth-Minded: You're always learning and staying updated with PayPal policies and eCommerce best practices.

– Takes Ownership: You confidently handle disputes from start to finish and own the outcomes.

COMPANY CULTURE

We're transparent and value open communication. Ask if something isn't clear, feel comfortable to express your difference of opinion. We work hard and celebrate our successes. We believe in continuous improvement and welcome new ideas for dispute prevention and resolution strategies.

WORKING HOURS
Part-time position (15-25 hours/week): Monday – Friday, 9AM – 5PM PHT time.

With expected growth this position will become Full Time in time.

PAY

Based on ability and experience, ranging from $5/hr plus generous performance-based bonus structure. If you believe you have more to offer, tell us what you'd like and why you're able to deliver more value.

HOW TO APPLY

To apply, please:

Send us a preview of your previous experiences and please explain how they could benefit our company. We do not appreciate standard messages, because we choose carefully with whom we work. If you are ready for this challenge, apply with CV in English.

We look forward to working with you!