Client Success Specialist

*** Please include your resume and a cover letter with the number 602 and your name as the subject header. Outline your relevant experience and qualifications to be considered for an interview. Failure to comply will result in automatic rejection of your application. ***

About Us:
We are a dynamic company committed to providing high-value services to our clients. As we continue to grow, we are looking for a skilled professional to take on the crucial role of engaging with potential clients who have expressed interest in our services.

Role Overview:
We are seeking a Client Success Specialist to handle initial calls with prospects who have booked a consultation. This role involves guiding potential clients through our services, addressing their concerns, and ensuring they have a clear understanding of how we can support them. The ideal candidate will be persuasive yet consultative, ensuring prospects feel comfortable and confident in their decision-making process.

Key Responsibilities:
Conduct initial client engagement calls with individuals who have scheduled a consultation.
Clearly explain our services, answer questions, and provide tailored guidance.
Build rapport and trust with prospects, ensuring they feel supported and informed.
Address any concerns or objections professionally and effectively.
Gather and document key insights from calls to refine our approach and client experience.
Collaborate with the business owner and team to optimize the client journey.

What We’re Looking For:
Proven experience in client engagement, lead conversion, or a similar consultative role.
Strong oral and written communication and interpersonal skills, with the ability to engage and build relationships.
A natural ability to guide and persuade prospects without being overly forceful.
Ability to adapt conversations based on the client's needs and concerns.
Excellent active listening skills and problem-solving capabilities.
Self-motivated, organized, and able to work independently.

Important Note: This is not a sales commission-based role. The focus is on guiding and engaging with potential clients who have already expressed interest in our services.

Work Schedule / Workplace Environment:
Full-time position.
The work schedule will follow Eastern Standard Time (EST).
A dedicated workspace with a reliable computer and internet access is required.

Why Join Us?
Opportunity to be part of a growing company with a mission-driven approach.
Work closely with leadership and have a direct impact on client engagement strategies.
Supportive team environment with opportunities for growth and development.


If you’re passionate about helping clients navigate their decisions and want to be part of a team that values meaningful engagement, we’d love to hear from you!

*** Please include your resume and a cover letter with the number 602 and your name as the subject header. Outline your relevant experience and qualifications to be considered for an interview. Failure to comply will result in automatic rejection of your application. ***