Experienced Customer Service Phone Support for E-Commerce (Voice and Chat Support)

**Please only apply if you have at least 3 year of customer service voice call and chat support and experience with Shopify**

We are seeking a dedicated Virtual Assistant to join our e-commerce team. The primary responsibility will be answering phone calls, managing chat customer support and social media messages on our Shopify store. Additional tasks will include handling customer emails, performing data entry, and completing Excel tasks as assigned.

**We are a small company, so we don't get too many phone calls in a day.

Job Position Dates and Times:
Monday - Friday
2:30 PM - 8:00 PM Pacific Standard Time
(This means 5:30 AM to 11:00 AM Philippines Times)

We pay at the end of every week.

Responsibilities:
- Answer incoming phone calls
- Respond promptly to customer inquiries through Shopify chat support
- Assist customers with order inquiries and look up order details within Shopify
- Handle customer emails, ensuring timely and accurate responses
- Complete Excel data entry tasks and assist with general data organization as needed

Please answer these questions:
1. Please include or send a link to a resume if you have one available.
2. Please include your WhatsApp number so we can schedule a short interview with you.
3. Do you have any other additional skills that you want to mention? (for example, photo editing, accounting, etc)
4. Do you speak English fluently?
5. Have you ever used Gorgias before? (not required)
6. Do you know how to use Excel?
7. Are you available to work during these times?
8. How many years of experience do you have with voice call support and chat support?
9. Are you familiar with how to find orders in Shopify?
10. Please include the word **SIGMA** in the title of your application.