Virtual Receptionist

Virtual Receptionist – Full-Time

Location: Remote
Employment Type: Full-Time
Hours: Aligned with business operating hours

About Us
We are a multi-location allied health business offering podiatry, myotherapy, and psychology services. We are seeking a highly professional and reliable Virtual Receptionist to join our team. The ideal candidate will be the first point of contact for our clients, providing excellent customer service while managing bookings, cancellations, and general enquiries.

Key Responsibilities:
Answer incoming calls in a friendly and professional manner
Manage client bookings, cancellations, and rescheduling efficiently
Provide accurate information about our services and locations
Respond to client emails and messages promptly
Maintain confidentiality and handle sensitive client information with discretion
Work collaboratively with the team to ensure smooth daily operations
Follow up with clients as needed to confirm appointments or address concerns

Essential Requirements:
Fluent in English with excellent verbal and written communication skills
Strong customer service skills with a warm and professional phone manner
Reliable high-speed internet connection and a quiet work environment
Ability to multitask and manage a high volume of calls and messages
Highly organised with great attention to detail
Previous experience in a receptionist, customer service, or administrative role (preferably in healthcare)
Proficiency in using appointment booking software (experience with [your scheduling system] is a plus)
Ability to work full-time during business hours without interruptions

What We Offer:
Competitive salary
The opportunity to work remotely with a stable, growing business
A supportive and professional team environment