Online Cashier/ Chat Manager (Gaming Industry)

PLEASE APPLY ONLY IF YOU HAVE AT LEAST +3 MONTHS OF RELEVANT EXPERIENCE IN BEING ONLINE CASHIER CHAT MANAGER FOR ONLINE GAMING COMPANY.

Join our dynamic team as a remote Chat Support Manager, where you will play a crucial role in managing and converting new leads through our Facebook page. You will be instrumental in providing top-notch customer support, managing lead interactions, and helping our business grow by ensuring prompt and effective communication.

Responsibilities:

• Monitor and respond to new leads on our Facebook page in a timely manner, ensuring responses are sent within 10 minutes during your shift.
• Manage lead information using Meta’s Lead Center in the Business Suite, ensuring all data is accurately captured and maintained.
• Create accounts for new leads, setting up their initial profiles and ensuring they have access to necessary services and information.
• Process lead requests according to established guidelines, customizing responses and actions to meet the specific needs of each lead.
• Maintain regular communication with your manager to report on lead handling status, any issues encountered, and progress towards targets.
• Provide feedback on lead interaction trends and potential improvements to our lead management process.

Skills Required:

• Experience as Cashier Chat Manager for at least 3 months.
• Experience in Customer Support: Proven track record of handling customer queries and issues, preferably through online platforms.
• Excellent Communication Skills: Ability to articulate responses clearly and persuasively in written form. Fluency in English is mandatory.
• Time Management: Capacity to manage and respond to multiple leads simultaneously, prioritizing tasks as needed to meet response time commitments.
• Problem-Solving Skills: Adept at identifying and resolving issues swiftly and efficiently.
• Detail Oriented: High attention to detail in creating and managing accounts, and processing requests.
• Team Coordination: Experience communicating with team members and managers effectively, ensuring alignment with company goals.

How to Apply:
Please submit your resume link and brief message outlining your experience as Cashier Chat Manager.