Customer Support Specialist

Would you like to join a rapidly growing company with great potential for career growth? Are you looking for a full-time job that will let you get your foot in the door with a tech company... with some schedule flexibility?

Are you super bright at using computers and have knowledge/experience in marketing, sales, and/or real estate? Or are you willing to dig in and quickly become amazing?
If this sounds like the right opportunity to leverage your exceptional customer service skills, keep reading!

We are looking to hire a full-time Client Support Specialist to join our customer support team.

Your job will be to support and consult our customers as they use our software. Your primary mission will be to help them get up and going as fast & efficiently as possible... get them motivated to engage with our system every day... and help them to the point where they see the value of using our software! We call this the Ah-Ha moment... where they realize the results of their consistent daily actions!

WHAT IS REDX ALL ABOUT?
Plain and simple... we help Real Estate Agents find customers. Our platform is designed to enable agents to pick a target, identify potential leads in their area, engage them via our powerful dialer, target them with social ads, and achieve their goal of finding listings & buyers.
At the end of the day, we are completely focused on helping our customers find success in their business journey, and that starts with helping our team become successful with their jobs!
We are all about growing our team from within... and support is a fantastic place to start your journey with us!

A DAY IN THE LIFE OF A CLIENT SUPPORT - IMPLEMENTATION SPECIALIST
This job is different from most software support jobs.
While you will still be answering chats & emails from our clients when they need help... your focus will be on finding ways to answer their questions before they even ask.
Your job starts when someone first signs up for our system. We set up their new user account and send them a series of emails, but it's your job to get the new user engaged proactively. This includes everything from training to follow-up.
Your job is to keep customers progressing on fully adopting our system and ensure that we maximize their results to drive their success as a real estate agent.
This might include emails, texts, chats, or even a quick phone call to check in to answer questions or to invite them to a group training webinar.
We have a fantastic group of support reps, who will be your peers sharing knowledge and best practices with you... and you'll have an excellent manager who will train, teach, and mentor you to success.
Over time, you will quickly become an expert at helping people get up and running on our software.

WHAT DOES IT TAKE TO BE A CUSTOMER SUPPORT REP?
Outstanding computer skills... specifically using web-based software.
Exceptional customer service skills.
Excellent communication skills, both written and verbal.
Are you a quick learner?
Do you go above and beyond?
Are you flexible?
Are you a team player who can manage your work independently?
If you feel confident that you are a good fit for this job... please apply!

WHAT WILL I LEARN ON THIS JOB?
We hire for potential... not a resume. That means you'll be doing a lot of on-the-job training & learning. We expect you to become an expert in our software, how real estate agents prospect, social marketing & follow-up, and much more.
You will spend much of your time using our support tools, so our first couple weeks together will be dedicated to training you to become a power support user!
If all of this learning and growth is scary, that's normal. However, you need to be eager and able to soak it all up like a sponge to be successful at this job and with our company!

WHAT WILL MY WORK SCHEDULE BE LIKE?
This full-time customer service position requires availability during business hours, Monday through Friday, between 7 a.m. and 6 p.m. Mountain Time, as that is when our clients use our software.
We look forward to meeting you!

Kindly fill out this application form ASAP.
forms.clickup.com/36125092/f/12eed4-188345/EURNW0N1669LS9YJKU

Once done please send us an email recruitment@storyy.co so we will be notified.