Administrative Assistant

Administrative Assistant
Fully Remote, Full-Time

About You
You have a natural ability to listen to people, making them feel heard and understood in every conversation. Whether it’s a customer on the phone or a team member needing support, you bring calm, focused energy, and help others feel at ease.
You thrive on bringing order to chaos and keeping things running smoothly, even when things get busy. You’re the type of person who effortlessly organizes systems, whether a cluttered calendar or a disorganized project, creating clarity where there was once confusion. You guide things forward with a steady, structured approach.

About Us
We’re a small professional soft washing and pressure washing company that delivers high-quality work and exceptional customer service to homeowners and businesses. We use cutting-edge techniques to clean and protect surfaces while ensuring minimal environmental impact.
To keep operations running smoothly, we’re looking for a virtual administrative partner to handle the backend and customer service while our team focuses on serving customers in the field.

What You’ll Do
CUSTOMER COMMUNICATIONS: Answer inbound calls, respond to emails, follow up with clients, and handle customer complaints.
SCHEDULING & DISPATCHING: Schedule jobs, confirm appointments, and dispatch teams with optimized routes.
SALES SUPPORT: Create and send quotes for small jobs, process invoices, collect payments, and contact past clients to generate repeat business.
CRM MANAGEMENT: Keep CRM (JobberCRM) updated with accurate client and job details.
CUSTOMER EXPERIENCE: Conduct “happy calls” to confirm client satisfaction and request reviews.
MARKETING SUPPORT: Use provided ChatGPT prompts to post to social media platforms and blog posts, and keep Google My Business profiles updated.
ORGANIZING BACKEND OPERATIONS: Establish and manage systems for internal projects and processes, keeping the business organized and on track for growth.

Growth Opportunities
This role could grow into including…
EXECUTIVE ASSISTANCE: Keep the business owner on track with time management, action item follow-ups, and travel planning.
HIRING ASSISTANCE: Assist with hiring by writing and posting job ads, scheduling interviews, and coordinating onboarding tasks.

Compensation & Benefits
HOURS: Full-time, Monday to Friday, 8:00 AM - 5:00 PM PST with daily morning check-ins and end-of-day reports.
COMPENSATION: $4-$5 per hour, based on experience.
NOTE: This is a voice role answering inbound calls throughout the day. You must have a quiet work environment and a reliable internet connection. Noise-cancelling headphones will be provided if needed.

How to Apply
Please fill out this form:
https://docs.google.com/forms/d/e/1FAIpQLScJIlkD954bLDf8jLZVIchsxPGBX7DYP4E3nve7hwQu7OVnZg/viewform