VA ( Virtual Assistant )

€3 per hour
PHP 183.97 per hour

We are a thriving Dutch e-commerce company specializing in dropshipping fulfillment, currently active in the UK and Ireland, with plans to expand into other markets soon. We are seeking a dedicated Customer Service Virtual Assistant to join our team for the long term, growing personally and professionally alongside us.

We value team members who consistently contribute positively to our company and represent us with outstanding customer service and dedication. If you're someone who is passionate about helping people and committed to delivering exceptional customer support, we would love to hear from you. Reply to this job post with the word watermelon and your motivation!

Responsibilities:
- Handle customer complaints and inquiries with professionalism.
- Report on refunds and complaints.
- Respond to customer emails regarding refunds, tracking numbers, and FAQs.
- Contribute to documentation and improve support processes.
- Ensure all customer inquiries are addressed accurately and within a 24-hour timeframe.

Required Skills & Must-Have Platform Knowledge:
- Google Mail
- Shopify (eCommerce platform)
- DeepL (for translation)
- ChatGPT (for crafting fast & professional emails)


What We Offer:
- Comprehensive video training.
- Standard Operating Procedures (SOPs) to guide your tasks.

Qualifications:
- Fluent in English, both written and verbal.
- Minimum of 2 years of experience in Customer Support.
- Organized, motivated, and eager to learn and grow with the company.
- Availability for weekly team calls.
- Available to start immediately.
- Able to commit to managing 125 emails a day (an easy target with our workflow).
- Not currently employed in another full-time job.
- Shopify basics

What We Are Looking For:
While customer support experience is a plus, we are ultimately seeking someone who loves helping people and is keen to manage customer support issues with consistency and care. We value accuracy and professionalism, ensuring that each customer interaction is handled with the utmost attention to detail.

How to Apply:
Please respond with the word watermelon and a brief description of your relevant experience and why you believe you would be a great fit for this role. We look forward to hearing from you!

Best regards,
Terence