Experienced Customer Service Representative and Dispatcher Wanted!

We are looking for a full-time CSR / Dispatcher to join our growing team.

You Will Be Working On:
- Handling incoming calls, inquiries and emails for plumbing, electrical and water damage restoration services.
- Scheduling service appointments and dispatching technicians according skills and service locations.
- Providing customer support
- Handling billing and payment collection
- Making outbound and cold calls
- Documentation & Record Keeping
- Providing support and communication with the team and technicians.

Skills Required:
- Native level of English.
- Minimum 5 years of proven experience as a CSR.
- Proven experience as a CSR and dispatcher in a similar service company in the USA (e.g., plumbing, HVAC, garage doors, cleaning).
- Excellent time management.
- Organized and detail-oriented.
- Strong problem-solving skills.
- Ability to multitask.
- Willingness to learn and grow.
- Strong attention to details.
- Friendly, patient, and professional demeanor.

Pay:
TBD: Attractive hourly rate based on experience + effective weekly bonus structure. Pay will depend on your skill level and the qualifications of other applicants. Strong potential to make more than hourly rate on bonuses.

Perks:
*Flexible Hours: You can work as much as you want. (but minimum hours will be required)
*Flexible Vacation: If you need time off, just let the team know in advance.
*Opportunities for Advancement and Bonuses: If you do a great job, you will get raises and bonuses.
*Remote Work: Work from the comfort of your home. (Relocation to LA office is offered but not paid for)

About us:
We have two companies: Pacific Plumbing Team and Dynamic Power Group. We have been in business for over 9 years and currently have 14 employees. We are a close group where everyone is responsible for our success.

How to Apply:
First Please make sure you meet all requirements listed above.
Change the subject line to “I want to work for [please Insert who owns the companies] as CSR.
At the top of your message, write a few sentences explaining why you would like this position and why you are a good fit.
In your message, include the phrase "Attention to detail is my strength" to show that you have read and understood the instructions.
Attach a link to your CV/Resume file.
Attach a video file introducing yourself and briefly explaining why you are the best candidate for this position and why you want to work with us.

Make sure to follow all the steps above. This is a great job opportunity with the big potential for bonuses and raises, so we will only consider applicants who are genuinely interested in the job and meet all requirements listed above. If we decide to interview you, there will be the first short Google video call, (video will be required.)

Working Schedule:
PST Time (Los Angeles): Mon-Fri 9PM-5AM

Full-Time Only.