E-commerce VA for Musical Instrument Company

We’re a fast-growing e-commerce company specializing in handmade musical instruments. Our mission is to bring beautiful instruments to musicians worldwide.

WHAT YOU’LL DO:
Customer Support: Reply to emails, chats, and inquiries with clear, friendly English. Resolve disputes and process returns/refunds.
Order & Inventory Management: Create shipping labels, track orders, and tackle customs-related issues
Listing Maintenance: Help update product listings on Amazon, Etsy, eBay, etc. Verify accuracy and handle reviews or feedback.
Problem-Solving: Identify issues or delays and take the initiative to fix them before they escalate.

WHO YOU ARE:
- Strong written and spoken English is a must.
- You triple-check your work to avoid mistakes.
- Tech-Savvy Comfortable with Google Workspace, and e-commerce platforms.
- Proactive: You don’t wait for instructions when you notice something that needs fixing.
- Friendly: You treat customers and teammates with a positive attitude.
- Has a background in music
- Logistics background is an advantage

WHY JOIN US:
1. Growth Opportunities: We encourage learning, skill development, and taking on more responsibility.
2. Remote Work: Comfortable Philippine-friendly working hours
3. Meaningful Work: Help spread the joy of music to customers all over the world.

HOW TO APPLY (PLEASE READ CAREFULLY):
- Subject Line: Use this exact phrase: “I'm a Rockstar VA.”
- First Paragraph: Describe why you think you’re the perfect fit for this job.
- Mention your favorite instrument, and let us know what is your musical background.
* Optional (But Helps You Stand Out): Attach a short video introduction (share a Google Drive file)

SCHEDULE & COMPENSATION:
- Full-time, remote position.
- Competitive pay (negotiable based on experience)
- Opportunities for raises and performance-based incentives